IT Operations Unit Head
Nesma
Total years of experience :7 years, 8 Months
Responsible for end user support
Responsible for End User Account Management
Responsible for the call Center
Responsible IT Procurement
Responsible end user Technical support operation costs
Responsible for end user licensing
Responsible for Technical support team supervision
Responsible for IT equipment inventory supervision
Responsible for the IT operations KPIs and SLAs
Responsible for improving the IT Operation SLA.