MOSTAFA BADDOUR

ICT Solutions Engineer at Gulf Group Company

• Kuwait - Al Kuwait
• My current job since December 2018

Presales Engineer at Bahman smart Buildings Technology

• Kuwait - Al Kuwait
• April 2018 to November 2018

•Acting as a single point of contact with related Vendors and distributors.
•Working with Sales, Technical Teams to meet customer needs
•Working on tenders (Technical, financial proposals - pricing, compete)
•Coordination between vendors, sales, customers.
•Preparing Submittals for materials approval
•Review tenders specifications and contractual obligations.
•Studying the drawings, Customer requirements and scope of work

Help Desk Coordinator at ERICSSON

• Egypt - Cairo
• October 2016 to March 2018

•Using monitoring tools to check Network KPIs and detect problems allover network
•Manage Field maintenance teams to solve problems and incidents within SLA
•Coordinates tasks between operation team and customer to avoid latency and problems
•Performing coordination between all Ericsson teams inside NOC and Etisalat teams
•Auditing on other NOC Teams
•Coordinates tasks between FM teams and Etisalat teams to handle all TTs and solve Network problems
•Use Network reporting tools (Business object, Crystal Reports, HP SM, …) and preparing reports to be presented to Customer and Management
•Handling all the Trouble Tickets Opened from the Teams in order to solve all problem occurred on the Network.
•Following up Trouble Tickets Opened from the Teams in order to solve all problem occurred on the Network.
•Following up on all Trouble Ticket in order to be solved within SLA.
•Responsible for all reports Related to Trouble Ticket system.
•Responsible for Dashboard reports (Daily, Weekly, and Monthly)
•Responsible for Trouble Ticket handling Process.

Telecommunications Field Engineer at Eisalat-Misr (outsource from WAVE TELECOM)

• Egypt
• March 2016 to October 2016

• Installation, Commissioning, Integration and Modernization.
• Leading Teams.
• Supporting another teams.
• Expansion by new Cabinets RSU + Feeders + RRUs.
• Installing AC power Cabinets.
• Installing DC power Source.
• Adding new Batteries and Installing new Battery racks.
• Expansion by Swapping Cabinets & Antenna 4P (or) 6P to 10P or 12P.
• Swap antenna from 6P or 10P to 12P for (Site sharing) between Vodafone, Orange and Etisalat.

(volunteer) at Egypt Army at EGYPT ARMY

• Egypt - Cairo
• January 2015 to February 2016

Junior Support Engineer at Advanced Computer technology (ACT)

• Egypt - Cairo
• June 2014 to January 2015

•Onsite Support for all MICROS systems.
•Troubleshooting micros system problems.
•Onsite preventive maintenance for MICROS systems.
•Install new MICROS systems.
•Provide training for customers to ensure the best way to deal with new system.
•Provide maintenance to workstations and servers
•Performing upgrades to satisfy customer needs
•Provide remote support for customers
•Provide HW/SW preventive maintenance for customer devices

Student Trainee at Telecom Egypt

• Egypt - Cairo
• July 2013 to August 2013

• Digital Transmission Technology.
• EWSD Switching.
• Optical Fiber &SDH;.
• Satellite Communication System.

Student Trainee at SYSTEL TELECOM

• Egypt - Cairo
• July 2012 to August 2012

• Basics of Communications.
• Two way Communication.
• Broadband Communication (Canopy).
• GSM (2G Mobile Systems).