IT Operations and projects Manager
ELSEWEDY ElECTRIC
Total years of experience :13 years, 2 Months
* Manage & support IT operations on the project.
* Administration for windows server 2008, 2012, folders permissions.
* Arrange daily, weekly & monthly tasks with my managers
* Printers installation & technical support.
* Cams installation Supervision
* Handle relations between departments.
* Installation & supervision for Power Beams, WiMAX, SWITCHES VLANS creation and manage.
* Support & manage new members on IT Team, Solve related issues between our department & other
departments.
* Handle time management for daily IT operations & tasks till the job done.
* Evaluate and recommend purchases of new tools and applications to address user needs.
* Arrange with system admin folders permissions & needed backup schedule
* Plan and manage any new tool and application deployment.
* Maintain confidentiality with regard to the information being processed, stored or accessed on the network
* Draft and Implement the Disaster Recovery Plan in collaboration with the IT team.Ensure that critical
applications, tools and data are available on the disaster recovery site at any time required.
* Document any necessary procedure related to software applications for reference.
* Anticipates software application problems and implement preventive measures.
* Investigate and install enhancements and operating procedures that optimize software application
availability
* Manage Service Level Agreement (SLA) with application service providers
* Actively manage the timely resolution of outstanding defects or issues impacting the business
* Support the preparation of key presentations, strategy documentation and other documents
Handles request on application development for new and existing applications
* Participate in software selection process & Investigate user problems, identify root cause, determine
possible solutions, test and implement solutions
* Sending Reports to my managers about results, project IT needs
* Any other duties as may be assigned by management
All Active directory duties, system administration, backups, printers...etc.
* Develop, implement, manage and support all the network on the company
* Investigate, evaluate and recommend purchases of new tools and applications to address user needs.
* Arrange with system admin folders permissions & needed backup schedule
* Plan and manage any new tool and application deployment.
* Maintain confidentiality with regard to the information being processed, stored or accessed on the network
* Draft and Implement the Disaster Recovery Plan in collaboration with the IT team. Ensure that critical applications, tools and data are available on the disaster recovery site at any time required.
* Document any necessary procedure related to software applications for reference.
* Anticipates software application problems and implement preventive measures.
* Investigate and install enhancements and operating procedures that optimize software application availability
* Manage Service Level Agreement (SLA) with application service providers
* Actively manage the timely resolution of outstanding defects or issues impacting the business
* Support the preparation of key presentations, strategy documentation and other documents
Handles request on application development for new and existing applications
* Participate in software selection process
Investigate user problems, identify root cause, determine possible solutions, test and implement solutions
* Any other duties as may be assigned by management.
Technical Support engineer for the Internet including user’s problem.
• Handling customer inquiries, complaints, and ADSL Technical Problems.
• Isolate customer problem and handle escalations to appropriate support team level.
• Expertise in ADSL and LAN networks design
• Ensuring proper technical development of new staff skills.
Solve customers’ issues for Etisalat UAE, even issue on physical fiber optics or logical on configuration
- Escalate UN solved issues to dedicated team.
- Receive any complaints from customers by phone or mail.
- Troubleshooting the problem & solve it if it is within my authority.
- Escalate the problem to the department in charge If not in my authority.
- Providing smooth communications within company for customer technical requests as well as providing internal and external technical reporting.
- Main Contact with VIP business customers.
- Leading junior team mates
- Annual reports.
Identify and secure business from new and existing customers using media, internet & exhibitions, and ensuring customers satisfaction
2. Account Management
Initiate and maintain relationships with (potential) customers, monitor the developments; coordinate processes and act as business partner in line with the contract, the (functional) standards and customer’s requirements
3. Sales Planning
Develop and realize a sales plan which in line with the departmental strategy and standards and acquire approval
4. Contract Management
Prepare or coordinate (quotations for) contracts in line with the guidelines for contract management and networking
5. Negotiation
Negotiate with internal and-or external parties, acquire approval and close the contract and monitor compliance with contract in line with internal processes
6. Administration
Coordinate, execute, maintain and or improve department administrative activities and systems in line with internal requirements
Faculty of Engineering, ELMansoura University Certified Specialist Computer Network Engineer faculty of Computer & control engineering Grade Excellent Dates attended or expected graduation2010 – 2011 Activities and Societies: Network Engineering Courses & certificates: ITIL – CCNA - MCSE - MCITP – Plan a cloud solution - N+ - A+ - Team leadership ,strategic planning