Mostafa Elgallad

VP Operation | CIO | Regional PMO Director | Country Director at Digital Domain

• Egypt - Cairo
• January 2019 to November 2022

Led 360-degree assessment for IT department strategy and existing malfunctioned ERP system manually operated, inside FAYHAA Water factory.
Drove IT transformation company wide, Including Oracle integrated model with handheld sales solution, fleet management.
Streamlined 5 years roadmap, enhanced Cybersecurity, UTM firewalls, access privilege & other guidelines reflecting in Improvement in overall KPI by 35%, in addition to clouding solutions changes to improve infrastructure service availability by 30% and decrease infrastructure costs by 40%. Achievements
IT organization chart Policies SOPs SLA
Hired IT qualified team
Upgraded mail to MS exchange
Resolved Communication, failovers by service availability
Lead the Piloting of Oracle integrated manufacturing, resulting in improved production operation performance by 37%.

CIO Chief Information Officer at Taamir for Mortgage Finance /Leasing /Real Estate- Al-Aoula (HD Bank Subsidiaries - 3 Companies) (

• Egypt - Cairo
• March 2014 to November 2019

Chief Information Officer / Sr. Director of IT

 Managed a team of 30 with 5 direct reports, reporting to chairman, delegated as the technical PMO executive to represent all technology, strategic change management, digital transformation roadmap, including $ 150M budget management OPEX, CAPEX, progress for C-suite, board and shareholders.


 Accomplished business model plan, delivered $ 50M new head office premises, new 7 branches, including up-to-date cost effective, comprehensive infrastructure, to surpass $7.5M cost saving | 800+ employees mobilization.
Organization transformation change
 As leader in Organizational transformation change & process improvement, led the ERP selection with Oracle & SAP & Polaris, drove organization transformation, business process re-engineering, modeling and workflows automation, all depts company-wide full integration with E-commerce, E-Banking, Polaris, Oracle, Ms GP, executive Dashboards, etc. with approved IT compliance Audit with KPMG, PWC, CBE, IScore, FRA resulting in achievement of 37% increase in KPI, 27% Increase in revenue
 Real-time Automation for all clients’ payments integrated with Fawry Web solution and E-banking third parties with ERP including all Bank Reconciliations reflected by increase in revenue by 14% next year to ERP implementation, recognized by company as Head of Digitalization & Non-Cash Automation Committee
 Leveraged my data analytics skills for data optimization, drove major data conversion project using Business Intelligence, resolved business pain point of inefficient customers financial data entered on old systems, which was hard to be utilized by finance to provide accurate reports for top management, including historical old customers lost debts and checks data resulting in revenue to the company by + $7M in accruals systems.

Contract Negotiation | Cost saving
 As head of negotiation committee, leveraged my negotiation skills to save $ 18M of operational annual maintenance and licensing Costs within digital transformation contract upon fixing dollar rates | contract and services re-assessment
Business continuity, Risk mitigation Vs. Network security & communication
 Reinforced business continuity by designed and constructed Tier 4 data center, Cybersecurity, the network architecture with full redundancy achieving 140 % of planned KPIs.
Operation cost optimization:
 Implemented clouding technologies resulting in reduction of 40% in infrastructure costs | reduction in licensing annual cost in OPEX by $700k and increased service availability by 35%.
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 Achieved a budget reduction of $1.5M annually by outsourcing non -critical services

Success Stories as Business Acumen
 Innovated BPM automation of online banking mortgage services | E-commerce enabled online approval cycles resulted to increase of customers acquisition by 330% | speed mortgage BP approval in 24 hours instead of one week | reduced the time of customers onboard from 55 to 15 minutes | increasing KPI performance by 550%.
 Collaborated with business advised, embraced the contracting with 12 Banks integrated with 3rd party digital payment processor to enabled of non-cash digital transfer transfers and cash to accruals change management including full automated consolidated account customers reflected by improvement of Collection Dept. by 30% | cash flow cycle improvement by 40% | Finance dept. KPIs Vs cash flow & income statement by 20%
 Till globally awarded by Reuters worldwide press 2017 as CIO for Taamir Mortgage HD Bank subsidiary, upon achieving digital transformation company-wide, resulted to enabledof 1.2$ billion mortgage facilities, from the Egyptian government, reflecting in cooperate revenue increase by 400% and customers expansion by 500%.

Regional Director | PMO | IT Consultant at MIDDLEWARE-GURU Consulting CO.

• Egypt - Cairo
• March 2011 to March 2014

Roles: Regional Director for Egypt head office | Branch Manager| Account Management | Operation management | PMO
 Joined start-up company, managed operation 40+ of operation, projects, training. Supervised and delivered head office and training center infrastructure, associated seating plan in 1 month exceeded 120% of planned KPIs, & 15% cost saving.
 Key contributor with CEO in hiring plans, operation setup and team training for operation team, consultants, Trainers, relied on functions rotation mapping and cross-functional resources for projects resulting in 30% decrease in operation cost.
 Oversaw drove 30+ successful projects not limited to business process re-engineering, workflow optimization | automation, Oracle, SAP, MS Great Plains, Dynamics AX, POS, SalesBuzz, HR solutions, executive dashboards, etc., reflected to increase min. of 25% corporates revenue, operation optimization, (KPI measure per each corporate’s objectives).
 Provided training for more than 500 of executives in banking, manufacturing, petroleum sector reflected to customer satisfaction by 98%, stakeholder’s development by 30% and projects expansion by 20% translated to revenue of $ 1.5M.
Achievements

 Achieved annual operation cost reduction by 27%,
 Awarded for successful delivery of ERP implementation production in 60 days, HR modules in 30 days.

IT Management, ERP Consultant at ALRAJHI Holding– Riyadh KSA,

• Saudi Arabia - Riyadh
• September 2010 to March 2011

6 Months Consultancy Contract (2010 - 2011)


 Led 360-degree assessment for IT department strategy and existing malfunctioned ERP system manually operated, inside FAYHAA Water factory.
 Drove IT transformation company wide, Including Oracle integrated model with handheld sales solution, fleet management.
 Streamlined 5 years roadmap, enhanced Cybersecurity, UTM firewalls, access privilege & other guidelines reflecting in Improvement in overall KPI by 35%, in addition to clouding solutions changes to improve infrastructure service availability by 30% and decrease infrastructure costs by 40%.

Achievements

 Lead the Piloting of Oracle integrated manufacturing, resulting in improved production operation performance by 37%.

ICT Director at MISR_ELKHEIR Organization

• Egypt - Cairo
• March 2009 to March 2010

1 Year Contract

 Volunteered, then honoured to join as ICT Director, to start strategic capacity building included in planning and the delivery of new head office premises in less than 1 month, with up-to-date comprehensive infrastructure and cost-effective Tier 4 data center, to surpass 20% cost saving | 400+ employees mobilization future seating plan. Succeeded to completion of the strategic building of IT Departmental architecture, hiring plans, formulated operations helpdesk to gather, analyse inefficiencies, resolved all core problems and led 2 months plan organization-wide training for all stakeholders resulted in employee performance improvement KPIs by 33%, IT services KPIs increase by 35%.

 Exclusively signed corporate agreement with HP including Hardware maintenance 24 hours replacement SLA free of Cost, in addition acquisition of security firewall systems Bit-Defender solution for only 30% of cost to save $ 250K in 3 years.
 Reduced huge printing cost via automated centralized Fax server, printer/copy center resulting in paper cost decrease by 35%
 Strategically performed business analysis, programs stakeholders’ requirements, lead in-house applications development covering different business functions resulting in programs improvement by 25% cut-off $500k annual cost of software


Achievements
 AWARDED for major organization digital transformation, go live with Microsoft Dynamics GP as ERP solution integrated with Microsoft CRM not limited to contracting with 10 major banks after leading website upgrade to e-commerce enabled for e-donations resulting operations optimization, customer expansion and donation increase by 40%.
 AWARDED for pursuing $ 3.5M granted from Microsoft in form of 1845 free software licenses that lead to covering the organization future expansion for the next 5 years resolve software licensing gap, save annually $700K.

Group Head of IT at EG Group Holding – Fresenius

• Egypt - Cairo
• March 2007 to March 2009

Listed as #1 in medical sector | 1 Billion
A Group of 8 companies, 3 factories, 1 hospital and 6 branches
Sole Agent: Fresenius, Storz, Trumpf, ATMOS, Kabi

Managed team of 6 IT professionals, formulated departmental architecture including, managing all aspect of IT standards as listed above not limited to company-wide digital transformation, |ERP full functionality Utilization | BP Automation |Top management Dashboard, Scorecard | CRM | KPIs measurement & improvement | Change Management Vs. process modeling/re-engineering | Hiring | Training | Cybersecurity | Infrastructure, Application management| contracting & vendor management | Operation optimization, & Cost reduction, etc., in addition to:

 Oversaw and led the delivery of Holding company-wide digital transformation (8 companies, 3 factories) HR | Finance Supply Chain | CRM | Production |
 Successfully led IT strategy 5 years ahead vision resulting in company expansion, revenue increase from $ 500M to $ 1B

Achievements

 Curated a $2M supply chain complex implementation project that saved products forecasting planning by $3.5M annually and improved inefficiencies KPIs operational between sales and development departments by 15%.
 Increased brands awareness from 20% to 70% via product portfolio management project in cooperation with marketing dept.
 AWARDED Content management system Implementation (Jupiter) with Automated Workflow system
 AWARDED for granting $ 3M Fund from IMC for Implementing Microsoft Dynamics Axapta as ERP solution

Group Head of IT at FARES GROUP – KSA- Khobar

• Saudi Arabia - Khobar
• September 2004 to February 2006

AL-

Same roles listed above not limited to:
 Led the delivery of new head office premises 6 retail stores, with up-to-date comprehensive infrastructure and cost-effective Tier 4 data center, to surpass 20% cost saving via business model mapping, POS project for 8 stores.

Achievements

 Led Go live project with Oracle JD Edwards ERP for HR resulting in operation improvement by 30%, Go live SAP for construction subsidiary with the integration of 8 POS over ME reflecting in 8% revenue in second quarter.

Oracle ERP Project Manager | Deputy IT Manager at United Electronics Company – eXtra)- KSA (2004-2005)

• Saudi Arabia - Khobar
• February 2003 to February 2004

Head of IT & Training at ESPERIENZA Representative Office –Cairo, Egypt (1999-2003)

• Egypt - Cairo
• September 1999 to September 2003

Project Manager | Account Manager| Trainer at IBM Egypt

• Egypt - Cairo
• September 1994 to September 1999