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mostafa elsayed, Sales Development Representative

mostafa elsayed

Sales Development Representative·Skyline BPO and Outsource Engage,

Egypt

Bachelor's degree, Information Systems

Work experience

Total years of experience: 4 years, 11 months

Sales Development Representative

September 2025 - April 2026

Skyline BPO and Outsource Engage,

California, United States •Remote

September 2025 - April 2026

Managedfull real estatetransaction pipelinesfor U.S. homeownersfrom initial interesttoclosing, ensuringtimely
progression ofcash offersand home improvementdeals.
Coordinatedwith homeowners, seniorestimators, titlecompanies, and escrowteamson documentation, inspections,
appraisals, and compliance requirements.
Utilized dedicatedtransaction managementplatformsand Salesforce CRM totrackdeadlines, maintain 100%
documentation accuracy, and ensureseamless handoffstoclosing.
Conducted 500+outbound callsdaily, assessed propertysales potential, handled objectionsempathetically, andsecured
1-5qualifiedsales/appointments perday, Consistentlyachieved 5+qualified appointmentsweekly.
Company industry:
Real Estate

Customer Care Specialist

May 2025 - August 2025

Telecom Egypt,

Minyat an Nasr, Egypt

May 2025 - August 2025

Delivered professional customersupporttoover2, 000clients, successfullyresolving 99%ofinquiriesonthefirstcall
byhandling billing disputes, servicedisruptions, technical issues, activations, plan changes, contractrenewals, and
paymentarrangements.
Coordinated end-to-endtransaction processesfornewserviceactivations, neworders, billing disputes, and
compensation claims, ensuring accuratedocumentation, timelyfulfillment, andseamless handoffs between customer,
technicalteams, and back-officedepartments.
Achieved apersonal 100%customersatisfaction rateand improved overallteam customersatisfaction by75%, while
processing morethan450 newactivationsand compensation requestswith 100%documentation accuracy.
Company industry:
Telecommunications

student

October 2020 - August 2024

Zagazig University

Zagazig, Egypt

October 2020 - August 2024

I learned the basics of C language and built many projects on it.
I worked on a project for determining a persons condition from facial analysis using Java and
Python. The project utilized image processing techniques and machine learning algorithms to
detect and interpret facial features in order to assess emotional or physical states. In Python, I
implemented the core facial recognition and analysis logic, leveraging powerful libraries for
image processing and AI. This project strengthened my expertise in computer vision, cross
platform development, and combining Java and Python to deliver intelligent, real-world
solutions.
Company industry:
Higher Education
Job role:
Teaching and Academics

Education

Faculty of Computers and Information, Zagazig University

January 2024

January 2024

Bachelor's degree, Information Systems

Egypt

Skills

Receptionist
Intermediate
Receptionist
Intermediate
C PROGRAMMING LANGUAGE
Intermediate
C PROGRAMMING LANGUAGE
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CULINARY ARTS
Intermediate
CULINARY ARTS
Intermediate
DIGITAL IMAGE PROCESSING
Intermediate
DIGITAL IMAGE PROCESSING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
MACHINE LEARNING
Intermediate
MACHINE LEARNING
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
PROGRAM DEVELOPMENT
Intermediate
PROGRAM DEVELOPMENT
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Front Office
Intermediate
Front Office
Intermediate
Management
Beginner
Management
Beginner
Microsoft Excel
Expert
Microsoft Excel
Expert
Administration
Intermediate
Administration
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Marketing
Intermediate
Marketing
Intermediate
Sales
Intermediate
Sales
Intermediate
Accounting
Expert
Accounting
Expert
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
NEEDS ASSESSMENT
Intermediate
NEEDS ASSESSMENT
Intermediate
REQUIREMENTS ELICITATION
Intermediate
REQUIREMENTS ELICITATION
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
SYSTEMS ANALYSIS
Intermediate
SYSTEMS ANALYSIS
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
TELEMARKETING
Intermediate
TELEMARKETING
Intermediate

Languages

English
Native Speaker
Arabic
Native Speaker

Training and Certifications

Training
cyber security
cisco
Jun 2024