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Mostafa El Baroudy, Technical Support Engineer

Mostafa El Baroudy

Technical Support Engineer·Flairstech

United Arab Emirates

Bachelor's degree, BSc. "Computer Systems Engineering",

Work experience

Total years of experience: 9 years, 5 months

Technical Support Engineer

January 2023 - Present

Flairstech

Cairo, Egypt

January 2023 - Present

Company Size: more than 1000 employees
2023-2024, Egypt
• Managed the implementation and support of RoomMaster a prominent American property management system utilized in hotels and restaurants.
• Developed and customized reporting solutions using MariaDB and MS SQL based on hotel requests, enhancing operational efficiency and decision-making capabilities.
Company industry:
Software Development
Job role:
Information Technology

Supply Chain Engineer

February 2024 - September 2024

Hemut for Art and Media Solutions

Cairo, Egypt

February 2024 - September 2024

Company Size: less than 10 employees
2024, Egypt
• Led maintenance, camera security, and interior finishing projects for the rapidly growing local brand, Okhtein, and its sub-brand, Be Indi.
• Ensured the timely completion of projects while maintaining high-quality standards and collaborating closely with various stakeholders to meet client specifications.
Company industry:
Interior design

Operations Specialist (Volunteer)

January 2017 - August 2024

Beyt El 7yah

Cairo, Egypt

January 2017 - August 2024

NGO Size: more than 1000 employees

2017-Present
• Improved logistics operations within the organization, significantly impacting community outreach and service delivery.
• Contributed to the Philosophy in the Country initiative, known as بالبلدي فلسفة,
which aims to restore philosophy as a practical life practice accessible to all individuals regardless of their background.
• Engaged in discussions and events that promote philosophical discourse and its relevance to everyday life, fostering personal growth and encouraging critical thinking among community members.
Company industry:
Publishing
Job role:
Management

Project Coordinator

January 2022 - January 2023

CubitCode

Cairo, Egypt

January 2022 - January 2023

Company Size: more than 10 employees
2022-2023, Egypt

• Utilized project management tools such as Trello, ClickUp, and Google Workspace (Google Sheets and Google Docs) to facilitate seamless collaboration among team members on various projects.
• Took meeting minutes and shared them with the team, ensuring clear communication of individual responsibilities and project milestones.
Company industry:
Venture Capital & Private Equity

Sales Admin

January 2021 - January 2022

ORASCOM DEVELOPMENT HOLDING

Cairo, Egypt

January 2021 - January 2022

Company Size: more than 1000 employees
2021-2022, Egypt

• Retrieved and analyzed data from CRM systems to create performance measurement reports using pivot tables and other Excel features, shared weekly with the Sales Director.
• Ensured compliance by verifying legal documentation, including contracts and passport copies, for each sale related to the Owest compound project
Company industry:
Real Estate

Customer Service Representative

March 2019 - December 2019

concentrix

Cairo, Egypt

March 2019 - December 2019

Company Size: more than 1000 employees
2019, Giza, Egypt
• Sold SiriusXM radios to the Canadian market while providing customer support, resulting in improved customer satisfaction and sales performance.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

January 2019 - September 2019

Vodafone

Cairo, Egypt

January 2019 - September 2019

• Delivered high-quality customer service and technical support, enhancing customer experience and loyalty.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service Representative

October 2017 - April 2018

Vodafone Ireland

Cairo, Egypt

October 2017 - April 2018

Company Size: more than 1000 employees
2018, Giza, Egypt
• Delivered high-quality customer service and technical support, enhancing customer experience and loyalty.
Company industry:
Telecommunications

Education

Faculty of Engineering, October University for Modern Sciences & Arts

July 2021

July 2021

Bachelor's degree, BSc. "Computer Systems Engineering",

Egypt

GPA (point): 3 out of 4

GPA (point): 3 out of 4

View attachment

University Of Greenwich

July 2015

July 2015

Bachelor's degree, Computer And Communications Engineering

Egypt

GPA (point): 3 out of 4

GPA (point): 3 out of 4

View attachment

Skills

Python
Intermediate
Python
Intermediate

Hobbies

  • Reading