مصطفى مجدي, Customer Service Representative

مصطفى مجدي

Customer Service Representative

Cook Door

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Administration And Information Systems
الخبرات
5 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :5 years, 4 أشهر

Customer Service Representative في Cook Door
  • مصر - القاهرة
  • يناير 2016 إلى ديسمبر 2018

Providing information about products or services over the phone, including answering questions about pricing, ordering processes,
delivery schedules, and return policies

Providing excellent customer service to clients by offering friendly, courteous, knowledgeable assistance to solve problems or
address issues

Call Center Agent في Vodafone - Egypt
  • مصر - القاهرة
  • سبتمبر 2013 إلى ديسمبر 2015

Providing information about products or services over the phone, including answering questions about pricing, ordering processes,
delivery schedules, and return policies
Providing excellent customer service to clients by offering friendly, courteous, knowledgeable assistance to solve problems or
address issues
Maintaining knowledge of product lines, company policies, and industry trends to provide excellent customer service
Taking notes during conversations to ensure that all details are accurately recorded
Verifying personal information such as names, addresses, Social Security numbers, birth dates, etc. to ensure the accuracy of
records in computer databases

الخلفية التعليمية

بكالوريوس, Administration And Information Systems
  • في Ain Shams University
  • ديسمبر 2011

..

Specialties & Skills

Microsoft Office
Digital Marketing
Marketing
Call Center
Customer Service
Digital Marketing Diploma
Customer Service Online Course
Customer Service at Cook door
Marketing

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

Call Center (تدريب)
معهد التدريب:
Vodafone Egypt
تاريخ الدورة:
September 2013
المدة:
80 ساعة

الهوايات

  • swimming
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