mostafa magdy, Customer Service Representative

mostafa magdy

Customer Service Representative

Cook Door

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Administration And Information Systems
Expérience
5 years, 4 Mois

Partager Mon CV

Empêcher usager


Expériences professionnelles

Total des années d'expérience :5 years, 4 Mois

Customer Service Representative à Cook Door
  • Egypte - Le Caire
  • janvier 2016 à décembre 2018

Providing information about products or services over the phone, including answering questions about pricing, ordering processes,
delivery schedules, and return policies

Providing excellent customer service to clients by offering friendly, courteous, knowledgeable assistance to solve problems or
address issues

Call Center Agent à Vodafone - Egypt
  • Egypte - Le Caire
  • septembre 2013 à décembre 2015

Providing information about products or services over the phone, including answering questions about pricing, ordering processes,
delivery schedules, and return policies
Providing excellent customer service to clients by offering friendly, courteous, knowledgeable assistance to solve problems or
address issues
Maintaining knowledge of product lines, company policies, and industry trends to provide excellent customer service
Taking notes during conversations to ensure that all details are accurately recorded
Verifying personal information such as names, addresses, Social Security numbers, birth dates, etc. to ensure the accuracy of
records in computer databases

Éducation

Baccalauréat, Administration And Information Systems
  • à Ain Shams University
  • décembre 2011

..

Specialties & Skills

Microsoft Office
Digital Marketing
Marketing
Call Center
Customer Service
Digital Marketing Diploma
Customer Service Online Course
Customer Service at Cook door
Marketing

Langues

Arabe
Langue Maternelle
Anglais
Expert

Formation et Diplômes

Call Center (Formation)
Institut de formation:
Vodafone Egypt
Date de la formation:
September 2013
Durée:
80 heures

Loisirs

  • swimming
    s