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Mostafa Mahmoud, Technical Support Engineer (IOT

Mostafa Mahmoud

Technical Support Engineer (IOT·RAY C Technologies

Egypt

Bachelor's degree, Information Technology

Work experience

Total years of experience: 3 years, 4 months

Technical Support Engineer (IOT

January 2025 - Present

RAY C Technologies

Minyat an Nasr, Egypt

January 2025 - Present

• Install, configure, and maintain software applications and systems used across the organization.
• Provide technical support to employees, resolving software and hardware issues.
• Oversee IT infrastructure including servers, workstations, and networks.
• Configure and manage user accounts, permissions, and licenses.
• Monitor network performance and troubleshoot issues.
• Troubleshoot hardware, servers, software, and network equipment.
• Watch logs and handle Jira support.
• Design surveillance topologies using DigiFort and Genetec.
• Install and configure IPC and Analog cameras with MDVR systems.
Company industry:
Security & Fire Systems

Full Stack Web Development (.NET Track)

January 2024 - November 2024

Information Technology Institute (ITI)

Sohag, Egypt

January 2024 - November 2024

• Developed web applications using Angular, TypeScript, HTML, CSS, Bootstrap, ASP.NET Core, EF
Core, and SQL Server.
• Worked with Database Design and Git.
Company industry:
IT Services

Technical Support Call Center (ADSL/VDSL)

January 2023 - January 2024

Xceed

Asyut, Egypt •Hybrid

January 2023 - January 2024

• Diagnosed and resolved network connectivity issues for ADSL/VDSL customers.
• Configured and maintained customer network equipment.
• Provided customer service and technical assistance.
Company industry:
Call Centers & Customer Care Outsourcing

Education

and Information, Assiut University

January 2023

January 2023

Bachelor's degree, Information Technology

Egypt

Skills

COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
CONFIGURATION MANAGEMENT
Intermediate
ELECTROCHEMISTRY
Intermediate
ELECTROCHEMISTRY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
SYSTEM SUPPORT
Intermediate
SYSTEM SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
USER ACCOUNTS
Intermediate
USER ACCOUNTS
Intermediate

Languages

English
Beginner
Arabic
Beginner

Training and Certifications

Certifications
Linux Essentials
Database Fundamentals and Advanced Database
C# and Advanced C# with SQL Basics
Fundamentals of Cloud
CCTV Installing Cameras and Network Cameras and DVRs
Cisco Certified Network Associate (CCNA-V7)
CompTIA A+