reservation agent
Coral sea
Total years of experience :4 years, 10 Months
Job Description :
Ensure all reservations and Requests are correctly entered correspondingly with the reservation with
strong filing system, using EDP/PC system (Fidelio)
Deal with contracts, rates and periods.
Check the no show record as well as pending reservation
Check the VIP arrival, special requests and check traces to action
Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly
Managing e-mail and online reservations.
Work with Italian and English tour operator.
Handle the incoming calls and emails at outlook (reply - send) - customer services by phone or email.
Handle and manage the reservation office duties and replacement with the reservation manager reporting to the
Rooms division
Ensure all reservations and requests are correctly entered correspondingly with the reservation with strong
filing system, using EDP/PC system (opera),
Managing e-mail and online reservations.
Work with Russian, Italian Polish And English tour operator.
Handle the incoming calls and emails at outlook ( reply - send)
Customer services by phone or E-mail co-operate with any of customers or agencies to give any
Information, questions, facilities or requirements needed.
Follow the payment cash or bank transfer
Maintain an accurate room status constantly and clarify clear situation of the actual, commitment and allotment
reservations, by reports or manual handling by excel correspondingly with agencies
Keep up to date constantly with all promotions, discounts and rate structures
- EDP/PC system (Fidelio SUITE 8),
- Check in and out preparation, handling guest problems, (opening team)
- Handling problems and orders quickly and effectively to ensure guest satisfaction.
- Making orientation in English.
- Hotels and hospitality standard training
- Reservation training (telephone, email, online)
- Telephone technique and services in the call center office.
- Handle internal and external calls
- Processes Guest’ complaints through the right channels
- Support and provide service by phone, e-mail, fax and follow up guest requests and complains to reach
To the full guest satisfaction.
- Data entry
- Co-operate with any of guest or agencies to give any Information, facilities or Requirements needed.
- Answers and processes customer’s queries and requests over the phone.
- Answers and processes inter-office orders over the e-mail system.
- Multi phone tasks experience (Transferring- connecting- information provide- answering with standard)
- Handling problems and orders quickly and effectively to ensure guest satisfaction.
- Translating and explaining the Egyptian history for the English speaker nationalities,
- Sales
- Train the new candidates the rules and the regulations of the work in English
Worked in several independent organizations, quality control,
customer service, quality Check, stand/store organization, product advertisement,
Dealing with cash
soial science at social work institute special diploma 2 years
Social work institute Social sciences from 2002 till 2006