Senior Teller and Operations support officer
HSBC Egypt
Total years of experience :7 years, 3 Months
Process standard teller transactions for personal and corporate customers.
•Process standard operations support transactions for personal and corporate customers.
•Handling successfully the tasks of both jobs simultaneously.
•Assisted the Supervisor with audits and daily balancing of the vault.
•Balancing the branch’s ATM, refilled cash as needed, and ensuring its system was in good working order.
•Ensured cash drawer was balanced and all supporting documentation was in line with cash receipts and client transactions.
•Handling taxes and customs requests on the new e-finance system.
•Preparing currency transaction reports and exchanging foreign currencies.
•Processed 25+ customer transactions per hour with extreme attention to detail.
•Organized 150+ customer transaction receipts on a daily basis so that they could be properly filed in a timely manner.
•Maintaining high quality and high processing speed at all times.
•Established credibility with clients and remembered over 60+ names of regulars, creating a friendly rapport with customers.
•Assumed a leadership role in the absence of the supervisor and maintained that the bank floor operated normally.
•Sharing the information and the experience I gained to other fresh candidates.
•Assisted with the training of 3 new tellers ensuring that they received a comprehensive education on proper banking policies.
•Cross-selling bank products by answering inquiries; informing customers of new services and product promotions; highlighting customers' needs; directing customers to a customer service representative.
•Handling customer’s complaints and providing solutions to their problems.
•Complying with bank operations and security procedures by participating in all dual-control functions.
•Maintaining customer confidence and protects bank operations by keeping information confidential.
• Meeting and greeting of customers who visited the store.
• Offered the walk in customers Vodafone products.
• Answered inquires and general questions from customers.
• The performance evaluation at the end of the training period was “Excellent”.
(Thanawya Amma)