Total Years of Experience: 16 Years, 6 Months
June 2018
To Present
head cash
at National Bank of greece
Location :
Egypt - Cairo
Supervise cash work flow & ensure processing according to bank procedure.
Review and revising all transactions related to the operations that done by tellers (cash withdrawals, deposits, foreign exchange, checks deposits, and certified checks, inward and outward remittances, demand drafts, inward payments & Replenish outside ATM).
Handling general customer queries and redirecting them as appropriate to other staff.
Handling General Customer queries About Their accounts
Provide the customer with all the information About Bank’s products and services
Verify Signatures and balances For Clearing House Checks.
Close Accounts upon Customer Requests. .
Activate Dormant Accounts
Selling and issuing Certificates deposits.
Handling all branch tasks that required from the head office
Handling all cases required from compliance department.
Review the customer's requests and Supervise it's execution by the staff.
Handling the reconciliation of all GL's accounts
Review and revising all transactions related to the operations that done by tellers (cash withdrawals, deposits, foreign exchange, checks deposits, and certified checks, inward and outward remittances, demand drafts, inward payments & Replenish outside ATM).
Handling general customer queries and redirecting them as appropriate to other staff.
Handling General Customer queries About Their accounts
Provide the customer with all the information About Bank’s products and services
Verify Signatures and balances For Clearing House Checks.
Close Accounts upon Customer Requests. .
Activate Dormant Accounts
Selling and issuing Certificates deposits.
Handling all branch tasks that required from the head office
Handling all cases required from compliance department.
Review the customer's requests and Supervise it's execution by the staff.
Handling the reconciliation of all GL's accounts
November 2011
To June 2018
senior cash operations
at National Bank of Abu Dhabi
Location :
Egypt - Cairo
National Bank of Abu Dhabi- (senior cash operations) - Elite branch,
(November 2011 - till now)
Bank Audi- customer service (deputy section head) -Manial branch,
(April 2011- October 2011)
Responsibilities:
-Maximize product sales to agreed targets by probing customer needs and actively cross selling retail products.
-Handling general customer queries and redirecting them as appropriate to other staff.
- Open accounts For Individuals and Corporate.
- Handling General Customer queries About Their accounts
- Provide the customer with all the information About Bank's products and service
- Issue Check books.
- Verify Signatures and balances For Clearing House Checks.
- Close Accounts upon Customer Requests.
- Activate Dormant Accounts
- Selling and issuing Certificates deposits.
- Review Applications and Documents needed for the issuance of debit and credit Cards.
- Manage and arrange All Customer Files.
- prepare the daily report of Checks Deposit for The Clearing House.
-Handling Customer Complaints.
- Provide Advice and Guidance to Customers about the best way to invest their money in like saving Accounts, time deposits, certificates.
(November 2011 - till now)
Bank Audi- customer service (deputy section head) -Manial branch,
(April 2011- October 2011)
Responsibilities:
-Maximize product sales to agreed targets by probing customer needs and actively cross selling retail products.
-Handling general customer queries and redirecting them as appropriate to other staff.
- Open accounts For Individuals and Corporate.
- Handling General Customer queries About Their accounts
- Provide the customer with all the information About Bank's products and service
- Issue Check books.
- Verify Signatures and balances For Clearing House Checks.
- Close Accounts upon Customer Requests.
- Activate Dormant Accounts
- Selling and issuing Certificates deposits.
- Review Applications and Documents needed for the issuance of debit and credit Cards.
- Manage and arrange All Customer Files.
- prepare the daily report of Checks Deposit for The Clearing House.
-Handling Customer Complaints.
- Provide Advice and Guidance to Customers about the best way to invest their money in like saving Accounts, time deposits, certificates.
May 2008
To April 2011
Head Teller
at Bank Audi
Location :
Egypt
Bank Audi- (Head Teller) - Shoubra Branch • 128 Shoubra Street, Cairo,
(May2008 - April 2011)
Duties and responsibilities:
• Supervise cash work flow & ensure processing according to bank procedure.
• Review and revising all transactions related to the operations (cash withdrawals, deposits, foreign exchange, checks deposits, and certified checks, inward and outward remittances, demand drafts, inward payments & Replenish outside ATM)
• Responsible for settling cash vault as daily basis. & report cash position to Centralized cash management
• demonstrate optimum effort & awareness in applying AML procedures according to standards in order to avoid any fraud cases or possible money laundering
• Build & maintain excellent relationship with valued customers
• Achieve offset bank goals & targets
(May2008 - April 2011)
Duties and responsibilities:
• Supervise cash work flow & ensure processing according to bank procedure.
• Review and revising all transactions related to the operations (cash withdrawals, deposits, foreign exchange, checks deposits, and certified checks, inward and outward remittances, demand drafts, inward payments & Replenish outside ATM)
• Responsible for settling cash vault as daily basis. & report cash position to Centralized cash management
• demonstrate optimum effort & awareness in applying AML procedures according to standards in order to avoid any fraud cases or possible money laundering
• Build & maintain excellent relationship with valued customers
• Achieve offset bank goals & targets
April 2007
To May 2008
(Teller) - Dokki Main Branch
at Bank Audi
Location :
Egypt
Bank Audi- (Teller) - Dokki Main Branch • 104 el nil Street, Cairo,
(April2007- May2008)
Duties and responsibilities:
• Execute all transactions related to the operations (cash withdrawals, deposits, foreign exchange, checks deposits, and certified checks, inward and outward remittances, demand drafts, inward payments & Replenish outside ATM)
• Responsible for settling cash vault as daily basis. & report cash position to Centralized cash management
• demonstrate optimum effort & awareness in applying AML procedures according to standards in order to avoid any fraud cases or possible money laundering
• Build & maintain excellent relationship with valued customers
• Achieve offset bank goals & targets
Summer training:
(April2007- May2008)
Duties and responsibilities:
• Execute all transactions related to the operations (cash withdrawals, deposits, foreign exchange, checks deposits, and certified checks, inward and outward remittances, demand drafts, inward payments & Replenish outside ATM)
• Responsible for settling cash vault as daily basis. & report cash position to Centralized cash management
• demonstrate optimum effort & awareness in applying AML procedures according to standards in order to avoid any fraud cases or possible money laundering
• Build & maintain excellent relationship with valued customers
• Achieve offset bank goals & targets
Summer training:
August 2005
To August 2005
Contract management department
at Khalda Petroleum Company
Location :
Egypt
• (Khalda Petroleum Company), August 2005.
• Contract management department,
• Contract management department,
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