اسلام عبد الرحمن عبد القادر عبد القادر

Supervise cash work flow & ensure processing according to bank procedure.
Review and revising all transactions related to the operations that done by tellers (cash withdrawals, deposits, foreign exchange, checks deposits, and certified checks, inward and outward remittances, demand drafts, inward payments & Replenish outside ATM).
Handling general customer queries and redirecting them as appropriate to other staff.
Handling General Customer queries About Their accounts
Provide the customer with all the information About Bank’s products and services
Verify Signatures and balances For Clearing House Checks.
Close Accounts upon Customer Requests. .
Activate Dormant Accounts
Selling and issuing Certificates deposits.
Handling all branch tasks that required from the head office
Handling all cases required from compliance department.
Review the customer's requests and Supervise it's execution by the staff.
Handling the reconciliation of all GL's accounts

National Bank of Abu Dhabi- (senior cash operations) - Elite branch,
(November 2011 - till now)
Bank Audi- customer service (deputy section head) -Manial branch,
(April 2011- October 2011)
Responsibilities:
-Maximize product sales to agreed targets by probing customer needs and actively cross selling retail products.
-Handling general customer queries and redirecting them as appropriate to other staff.
- Open accounts For Individuals and Corporate.
- Handling General Customer queries About Their accounts
- Provide the customer with all the information About Bank's products and service
- Issue Check books.
- Verify Signatures and balances For Clearing House Checks.
- Close Accounts upon Customer Requests.
- Activate Dormant Accounts
- Selling and issuing Certificates deposits.
- Review Applications and Documents needed for the issuance of debit and credit Cards.
- Manage and arrange All Customer Files.
- prepare the daily report of Checks Deposit for The Clearing House.
-Handling Customer Complaints.
- Provide Advice and Guidance to Customers about the best way to invest their money in like saving Accounts, time deposits, certificates.

Bank Audi- (Head Teller) - Shoubra Branch • 128 Shoubra Street, Cairo,
(May2008 - April 2011)
Duties and responsibilities:
• Supervise cash work flow & ensure processing according to bank procedure.
• Review and revising all transactions related to the operations (cash withdrawals, deposits, foreign exchange, checks deposits, and certified checks, inward and outward remittances, demand drafts, inward payments & Replenish outside ATM)
• Responsible for settling cash vault as daily basis. & report cash position to Centralized cash management
• demonstrate optimum effort & awareness in applying AML procedures according to standards in order to avoid any fraud cases or possible money laundering
• Build & maintain excellent relationship with valued customers
• Achieve offset bank goals & targets

Bank Audi- (Teller) - Dokki Main Branch • 104 el nil Street, Cairo,
(April2007- May2008)
Duties and responsibilities:
• Execute all transactions related to the operations (cash withdrawals, deposits, foreign exchange, checks deposits, and certified checks, inward and outward remittances, demand drafts, inward payments & Replenish outside ATM)
• Responsible for settling cash vault as daily basis. & report cash position to Centralized cash management
• demonstrate optimum effort & awareness in applying AML procedures according to standards in order to avoid any fraud cases or possible money laundering
• Build & maintain excellent relationship with valued customers
• Achieve offset bank goals & targets

Summer training:

• (Khalda Petroleum Company), August 2005.
• Contract management department,