Bosch Service Center Manager
Ghabbour Auto
Total years of experience :13 years, 1 Months
• Promote and monitor appointment system.
• Plan, organize, lead and control total service management operations.
• Set and monitor realistic and achievable service performance targets.
• Oversee warranty and goodwill cases.
• Monitor job quality through quality control inspections, comeback reports, complaints.
• Cultivate business relationships (retail and fleet customers).
• Ensure efficient service operations through providing adequate tools and equipment and guarantee smooth workflow procedures. (standard operating procedures).
• Conduct weekly analysis of key performance indicators (productivity, efficiency, labour utilization, labour sales, labour gross profit, parts sales/repair order, labour sales/repair order) and expenses.
• Establish service reminder system to increase the traffic of job orders.
• Conduct analysis of market competitors, market conditions and campaign effectiveness
• Target market development for periodic maintenance and repair work to target market segments
• Motivate, organize and encourage teamwork within the workforce to ensure productivity targets are met or exceeded.
• Organize the recruitment and training of staff, as well as monitoring staff performance and progress.
• Provides support for the professional development direct reports
• Provides input on the design of training and development programs for the team
• Establish yearly staff training targets
• Develop the diesel workshop tools, test equipments, staff and technical information in order to be able to repair EDC diesel fuel injection systems • Responsible for following up with Bosch Company in order to apply Bosch Diesel Service Concept
• Discuss with the service center manager ideas that will bring about improvement and better
performance within the workshop
• Ensure complete and smooth information flow of all service related documents within the department
• Ensure the technical library is kept up to date and used to the maximum
• Ensure special tools are used where applicable
• In every aspect set an excellent example of leadership through good conduct and continuous
further education
• Plan training programs for workshop engineers and technicians
• Developing an atmosphere in the workshop to maintain good morale and image
to the customer
• Design the hydraulic system for Motor Grader, Roller, Scissor lift and Lift gate
• Selection of the hydraulic components for the designed system from Bosch Rexroth, Parker, Danfoss, Kawasaki and other hydraulic components suppliers
• Supervise the assembly process of the manufactured parts for a Wheel Loader and a Tricycle
• Assist in selection of the power pack for the Wheel Loader and Motor Grader
• Research for the different construction equipments hydraulic systems
• Responsible for workshop efficiency and repair quality
• Ensure that the general condition of jobs is checked during the course of the repairs
• Guarantee top quality performance through regular quality monitoring test
• Provide technical support to the service advisor, workshop engineers and the technicians
• Lead, inform and motivate workshop engineers and technicians
• Plan the daily workload
• Distribute the work orders according to the technicians’ ability and monitors the progress
of the job through the workshop
• Ensure that time spent for each job operation is kept within the official FRU guidelines after
consulting with the service advisor as well as with the customers
• Decide on the order extension and registers the additional FRU-instructions and the work description
in the workshop orders register
• Check the job card and ensures all individual job operations are invoiced along with related
sub-contracted bills
• Responsible for cleanliness of the workshop and general maintenance of all equipments and tools
• Standard Diesel repairs
• Diesel repairs for new systems (Common Rail pumps, Common Rail Injectors, Unit Injectors and
Unit Pumps)
• Teaching and supervising workshop engineers & technicians
• Calibration work at test benches
• Quality assurance and quality control
• Reception and customer relation
• Workshop administration (job cards, calibration protocols, invoicing, repair estimates)
• Organizing service parts supply
• Ensuring proper job distribution, control and follow-up so that work is done as per schedule
• Ensuring strict implementation of company rules, regulations and procedures
(including warranty) within company policies
• Offering diesel training for internal staff (A-part) and external staff (customers)
• Technical Information and ESI-tronic support (Installation, operation, administration)
• Warranty assessment and processing
• Setup support and repair for Bosch test equipment
• Consulting for Bosch service partners and the sales network
• Workshops network development and workshops consultancy
• Technical auditing for A-part workshops and quality assurance
• Technical trainings for internal and external customers
• Troubleshooting
Graduation Project: Design Central Air Condition for hotel in Luxor
