Sales account manager
excellence
Total years of experience :6 years, 5 Months
Following up on leads and winning new clients.
• Developing and implementing strategic plans to manage
and grow accounts.
• Retaining clients and building strong, trusting
relationships.
• Understanding client needs and identifying new business
opportunities within your portfolio.
• Providing superior customer service and ensuring client
satisfaction.
• Communicating and coordinating with internal teams to
deliver solutions.
• Identifying opportunities for improvement and proposing
new tools and processes
• Manage a portfolio of accounts to achieve long-term
success.
• Develop positive relationships with clients.
• Act as the point of contact and handle customers’
individual needs
• Generate new business using existing and potential
customer networks.
• Resolve conflicts and provide solutions to customers in a
timely manner.
• Supervise account representatives to ensure sales
increase.
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company
objectives.
• Monitor sales metrics (e.g., quarterly sales results and
annual forecasts)
• Suggest actions to improve sales performance and
identify opportunities for growth.
Installing and configuring computer hardware, software,
systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and
networks.
• Responding in a timely manner to service issues and
requests
• Providing technical support across the company (this may
be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training junior staff
Network study