Service Point Team Leader
DHL
Total years of experience :16 years, 3 Months
Service Point Team Leader
Job Description
Coaching & Supporting Team
Ensure that a high level of professional rapport is developed and maintained with all team members
Maintain proactive work processes to ensure teamwork performance is achieved
Provide a high level of customer service and professionalism to meet and exceed customers needs
Using my knowledge to simplify work life for service point agents
Highlight opportunities and suggest solutions to improve DHL’s services
Work effectively both individually and as part of a team to achieve both individual and department goals and objectives,
Ensure that DHL procedures are completely followed by all Service point agents
Train Advisors & develop incentives to promote and sell DHL Value added product and services
Keep the team motivated and focused in the right direction at all times
Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues.
Problem solving
Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.
basically we are working in Shipping field
my position and job duties
1-Senior Service Point Advisor 3/2/2008 till Present
* Job Duty
-Import & Export Coordinator
- Coaching New Comers
-Monitoring New Comers Performance
-Supporting Comers Performance
-Handling Supplies requests
- Handling Petty cash responsibility
other Job Duties Are
1. Accounting (handling cash money
2. Sales
3-Telsales
4. Handling The Complains
5. Customer Service (Face To Face& Throw The Phone)
6. Data Entry
7.Fill Out The Air Way Bills