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Mostafa Hussien, IT Technician

Mostafa Hussien

IT Technician·Vodafone - Egypt

Egypt

Bachelor's degree, Information and communication technology Fuculty computer science

Work experience

Total years of experience: 9 years, 1 months

IT Technician

April 2010 - January 2019

Vodafone - Egypt

Cairo, Egypt

April 2010 - January 2019

Management information systems

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

customer service

October 2014 - February 2016

vodafone

Cairo, Egypt

October 2014 - February 2016

• Customer service representative at ECCO (Vodafone 2828 / 888)
• Job description:
- Assist with complaints, orders, errors, account questions, billing, cancelations, and other queries .
- Soft skills

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

IT specialist- management information system -Outsource customer service for Vodafone

August 2009 - October 2009

انتركوم انتربرايسس - Vodafone

Cairo, Egypt

August 2009 - October 2009

Training at Intercom Enterprises
MIS (management information system) department .
Job Description:
• Installing and configuring computer systems.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Running network applications to support systems and users.
• Supporting new applications
• Finding solutions to problems, replacing parts as required.
• Following diagrams and written instructions to repair a fault or set up a system.

Company industry:
Telecommunications
Job role:
Other

Education

Marine Academy ( Arab Academy for Science And Technology and maritime transport (

February 2009

February 2009

Bachelor's degree, Information and communication technology Fuculty computer science

Egypt

GPA (point): 2.6 out of 4

GPA (point): 2.6 out of 4

Skills

Programming

Expert

Management Information Systems MIS

Expert

Web and Graphic designer

Expert

Installing and configuring computer systems

Expert

Sales

Expert

Cisco (Security /CCNA /CCIPT/VPN/VOIP)

Intermediate

ICDL Advanced

Intermediate

Adobe Package ( Dreamweaver_ Flash_Premiere_Photoshop )

Expert

PHP

Intermediate

Oracle database

Intermediate

IT /Cisco academy

Intermediate

/computer MySQL/JAVA/css/C/C++/ language

Intermediate

management information systems

Intermediate

C ++

Intermediate

Programming

Expert

Management Information Systems MIS

Expert

Web and Graphic designer

Expert

Installing and configuring computer systems

Expert

Sales

Expert

Languages

English

Expert

Arabic

Expert

French

Intermediate

German

Beginner

Training and Certifications

Training
Python/ C±+ /Kotlin / Android / Java / PHP
Maritime Academy

Recommendations

Deleted User

Jan 2012

Jan 2012

Hello DearColleague

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Hobbies and interests

Sports : Taekwondo / Drawing/ Music : Playing the guitar

Won bronze medal in Cairo zone championship Sports Taekwondo