Fleet Maintenance Operations Manager
PepsiCo
مجموع سنوات الخبرة :19 years, 4 أشهر
- Contributes to The PepsiCo International Snack Company in Egypt - Chipsy - success by overseeing the demand and preventative maintenance of all fleet equipment in order to fulfill customer needs.
- Manages 37 skilled technician, 4 Supervisors and 10 admins/coordinators.
- Manages 2, 200 assets of different vehicles types - Passenger, Light, Medium & Heavy Trucks with a 30 Million EGP annual budget in 30 locations.
- Demonstrates knowledge and train others in troubleshooting, repair procedures and preventative maintenance for fleet equipment.
- Manages acquisition and disposal of all assets.
- Ensures equipment and individual compliance with all company policies, environmental and Health and Safety regulations
- Sets financial and individual targets aligned with Annual Operating Plan objectives and Fleet standards
Manages performance standards to support Good Manufacturing Practices, Regulatory Compliance, Safety and Fleet standards.
- Demonstrates knowledge and train others on Maintenance Software use and compliance.
- Communicates effectively with other operations groups in support of overall facility goals.
- Achieves or exceeds target results related to cost, asset preservation, breakdown, preventative maintenance and vehicle availability through different productivity initiatives and innovation ideas.
• Optimizing CS program & keeping the GDI - Guest Delight Index at highest levels (Customer 1st).
• Maximizing the profitability of service operations thru many practices of creating service marketing plans, improve the productivity, cost reduction and reducing wastes (Fix It Right 1st Time).
• Monitor and ensure the efficiency, productivity, utilization and quality control of the workshop.
• Manage the daily work of service center and insure safe and clean workshop - 5S zone.
• Coordinates with parts department to ensure parts availability and highest service fill rate.
• Setting budgets and forecasts for the service center.
Contributing to the National Service Division strategic plan - Hoshin
• Report monthly performance to the National Service Manager. Revenue, P&L and GP%.
• Supervise 50 indirect and 5 direct staff and maintain their high level of satisfaction & motivation.
• Coaching staff to implement Toyota Way mind sets ( 5S, SOP, PDCA, QCC and PS )
• Implementing all Toyota Way practices and quality control tools to improve the center efficiency
• Plan the technical department targets and decide the KPIs to achieve them.
• Responsible for all Daihatsu vehicles & Hino trucks related technical issues and supporting for all technical inquires.
• Updating the technical information data base frequently by contacting DMC & HML using direct dealer web sites.
• Composing and issuing FTR - Field Technical Reports to DMC & HML and applying the corrected repair methods to correct any manufacture issues and continually improve the product quality - Kaizen Activities.
• Claiming all repairs under warranty coverage from DMC & HML and follow the claimed payments till insure the reimbursement amounts transferred.
• Monitoring dealers warranty claims and approve for required repairs under warranty coverage.
• Reporting the department KPIs and results to Top Management.
• Conducting a detailed knowledge course for warranty coverage and conditions when needed.
• Monitoring, Report and Seek to improve the workshop Productivity, Efficiency and Utilization.
• Plan, supervise and control over all workshop activities.
• Managing 20 technicians & 2 Supervisors for mechanical, electrical, Body and Paint repairs.
• Frequently check the work quality and confirm all jobs needed are done.
• Insure that all workshop Facilities, Equipments and Tools are in proper working conditions.
• Follow up the regular maintenance schedules for Workshop Equipments.
• Technical Supporting Service Advisors to gain customer satisfaction.
• Coaching staff to implement Toyota Way mind sets ( 5S, SOP, PDCA, QCC and PS )
• Motivating staff and keep the associate satisfaction.
• Supervise and Support 10 technicians for mechanical and electrical repairs.
• Dispatching Job Orders on technicians depends on job mix and skill mix.
• Follow up the job orders till car is delivered.
• Final inspection and confirm quality of all jobs done.
• Leading a group of 5 technicians, support and control quality of their work.
• Helping technicians to develop their knowledge about our brands known issues, repairs and special tools (SST) usage.
• Responsible for electric systems and electronic components fault diagnosis.
• Keeping updated with Technical Bulletins and Recalls released by car makers.
• Updating Diagnosis Devices and Handhelds with its latest software and information CDs.
(Land Rover T4 and WDS, Jaguar WDS, Bentley VAS5052 and Ferrari SD2 & SD3)