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Mostar Alqahtani, Customer Experience Specialist

Mostar Alqahtani

Customer Experience Specialist·Riyadh Region Municipality – Customer

Saudi Arabia

Bachelor's degree, Management Information System

Work experience

Total years of experience: 4 years, 0 months

Customer Experience Specialist

September 2024 - Present

Riyadh Region Municipality – Customer

Riyadh, Saudi Arabia

September 2024 - Present

• Managed customer relationships and service requests through the Municipalitys CRM system
• Coordinated with internal departments to resolve customer issues and improve the overall customer
experience.
• Maintained accurate customer records and analyzed customer needs to enhance service quality and
customer satisfaction.
• Built strong customer relationships through effective communication and proactive follow-up.
• Utilized CRM and CAN systems to track customer interactions, monitor service requests, and ensure
timely follow-up.

Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

Business Development Specialist (B2B)

March 2022 - May 2024

Energy Resources Development Co., Ltd.,

Riyadh, Saudi Arabia

March 2022 - May 2024

• Successfully secured contracts and contributed to revenue growth through strategic client acquisition.
• Consistently exceeded assigned sales targets and maintained long-term client relationships.
• Identified and developed new business opportunities to expand the companys client base
• Conducted client meetings and presentations to understand business needs and promote company
services.
• Consistently achieved and exceeded sales targets through proactive business development efforts.
• Conducted strategic follow-ups with prospects to convert opportunities into successful business deals.

Company industry:
General Engineering Consultancy
Job role:
Marketing and PR

Education

KING KHALED UNIVERSITY

January 2022

January 2022

Bachelor's degree, Management Information System

Saudi Arabia

Skills

ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
ENTREPRENEURSHIP
Intermediate
ENTREPRENEURSHIP
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES PROSPECTING
Intermediate
SALES PROSPECTING
Intermediate

Languages

English

Intermediate

Arabic

Native Speaker