IT Operation Assistant (Quality Assurance- Software tester)
WFP
Total years of experience :13 years, 10 Months
• Develop and execute software tests to identify software problems and their causes.
• Test system modifications to prepare for implementation.
• Able to Investigate software defects and bugs to enhance resolution time with third-party companies.
• Document software and application defects using a bug tracking system and report defects to software or web developers.
• Create and maintain databases of known defects.
• Support on utilizing processes and software that ensure the quality, reliability, and system safety and security and utilizing methods, procedures, and metrics needed to ensure that
quality standards and practices are attained.
• Assist users in setting up and executing user acceptance test cases.
• Collect and collate data and conduct basic analysis including the impact of procedural changes to support the development of accurate reports.
• Discuss software defects and bugs with third-party companies to find best-practice solutions.
• Follow-up with HQ/third-party companies to resolve urgent software system cases and ensure it resolved on accepted time response.
• Working closely with HQ to resolve any software/system issues and adhere to the resolutions
according to WFP standards.
• Ensure system/software security vulnerabilities are applied on the agreed time response.
• Manage and troubleshoot Linux servers' updates and settings for the SCOPE systems.
• Manage and control the testing environment to ensure it working according to the real environments.
• Simulate new releases on testing environments system/network to ensure the release changes are completed according to the needs.
• Perform the deduplication process and support programme colleagues throughout the
adjudication process.
• Support the configuration process for the end-point equipment for registration and distribution activities.
• Document, set up, and administer a library of requisite test cases for applications and create result reports.
• Developing via various coding platforms to enhance other SCOPE duties and to digitalize, and automate other manual duties.
IT support and system administrator duties:
• Organize base helpdesk needs.
• Prioritizing and managing many open cases at one time.
• Responding within agreed time limits to call-outs.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Ensure all staff adheres to ICT-related guidelines, procedures, and standards.
• Prepare BoQ with technical specifications for IT equipment.
• Track raised P.O for IT equipment and ensure the quality of the required items.
• Supporting the roll-out of new applications.
• Preparation and release of ICT resources to authorized users as approved.
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Provide ICT technical support to the field offices to ensure respective network optimum performance.
• Provide support to the office staff upon request in using systems and applications.
• Set up shared printers in each department.
• Set up automatic backup systems in each network.
• Schedule regular computer-related service, maintenance, and license renewals.
• Maintain protection services (anti-viruses and firewalls) for the entire office setup.
Communication duties:
• Register new users’ numbers to the telecommunication company.
• Accounts for the overall compliance with the Communication procedures.
• Prepare the monthly payment documents for telecommunications bills.
IT assets management duties:
• Register all IT assets and update the online database.
• Keep IT Assets file is updated with all necessary documents (technical manuals, repair and
maintenance documents).
MIS Duties:
• Develop and maintain a system plan including operational requirements, budget requirements, and
schedules.
• Develop and implement MIS policies to ensure data accuracy and security.
• Develop and implement standardized MIS procedures across all business applications.
• Develop process improvements for increased efficiency and cost-effectiveness.
• Plan and manage software and hardware installations.
• Perform periodic maintenance and servicing of MIS system to improve operational efficiency.
System administrator & Network Engineer:
• Installation and maintenance of all network devices within the YFCA network.
• Troubleshoot Lan/Wan and network issues and coordinates/escalates issues with appropriate staff for
problem resolution.
• Updating servers with the latest service packs and hotfixes.
• Identifying, evaluating, and implementing hardware and software solutions for the YFCA systems.
• Designing reports on network performance metrics that will help identify any problems, and identify
when the network is reaching capacity.
• Planning, designing, and implementing network Storage (SAN, NAS).
• Configuring and administering Esxi Servers
• WAN Configuring and linking YFCA Main office and branches with the main office.
• Troubleshooting WAN issues in site and end-to-end between the two sites.
IT Support Duties :
• Installing and configuring computer hardware operating systems and applications.
• Talking staff through a series of actions, either face-to-face or over the telephone, to help set up
systems or resolve issues.
• Log support requests with final results and solutions.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues.
• Diagnose and resolve unique, nonrecurring problems associated with application software and
operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers,
mobile devices, phones, and other computer and telecommunications equipment.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated
validation systems, file servers, email servers, computer conferencing systems, application servers and
administrative systems.
• Resolving various computer virus problems and virus removal.
• Maintaining and protecting computer users from threats.
• Maintain inventory of installed software, manage software licensing, and create policies and
procedures for upgrades.
• Support and maintenance branches via WAN network.
• Optimize WAN Network and applications.
Computer network engineering