Account Manager
Amana Tourism Services
Total years of experience :12 years, 2 Months
Al-Wakalat Street, Amman (Jordan), Amman (Jordan)
Duties and achievements:
•Managing a portfolio of multiple accounts within different business sectors.
•Stabilize business by targeting customer satisfaction for the current customers.
•Leading business growth within profitable potential markets, through market segmentation that leads to attracting new customers.
•Follow up tender announcements and prepare/submit technical and financial offers up to the declaration of results.
•Close deals with new clients.
•Monitoring day to day operations through precise follow up and generating necessary reports.
•Build and maintain strong, long-lasting customer relationships.
•Facilitating internal and external communications with the aim of providing best customer service.
•Prepared business and yearly plans.
•Prepared annual budget for the company.
•Control invoicing system and follow up on collection process from customers.
Business or sector Tourism Industry
Amana Tourism Services, Amman (Jordan)
•Customer Service.
•Online Ticketing.
•Hotel Bookings;
•Corresponded with clients to ensure the fulfilment of their requirements.
•Attended internal meetings.
•Delivering ideas and final services to clients for review.
•Supplied Project Manager and Head of team/department with the required reports.
•Developed communication process with the existing customers.
•Developed business acumen and incites.