Network Consulting Engineer
Estarta Solutions
Total years of experience :8 years, 10 Months
I have worked in NMS team (customer service engineer) in the following products: SNMP, Prime infrastructure, IP SLA, WAAS, NAM, CNR (for about a year and a half)
Now I am working in the professional services team as an NCE (network consultant engineer and I am working on the following products of cisco: EPNM, CNR, Prime network.
Maintenance and Correction Team Leader
NOC Engineer, Dispatching
Nokia FTTH support Engineer
Activation on AMS system
Following the Gaya sheets
Reporting Problems
Trouble shooting complaints
Following up with the customer
Optimization Engineer
Drive Test for two Swap Projects
NOC Engineer
Coordinator
LTE, WCDMA, GSM
KPI’s And Acceptance
Sending Daily Reports to team leader about the Progress of the work
RF Customer Complaints Engineer
handling customer complaints by phone
Register Complaints on the company System
Transfer The complaint to Technician Team
Follow Up with customers to close their complaints
Write Reports and Close Complaints