Sr. ERP Program Manager
International medical company
Total years of experience :12 years, 11 Months
With a specialization in ICT Program Management, I bring expertise in ERP, Transformation, and Change to take the group to another level of process optimization with compliance with best practices.
My focus includes driving cultural change and developing business systems through advanced innovative ERP technology. I have successfully managed end-to-end programs, collaborating with both on-site and remote teams while providing mentorship and coaching.
In the realm of digital transformation, I've played a key role in centralizing Mobile App, E-commerce (EC), CRM, POS systems, and implementing an in-house ERP solution, streamlining supply chain workflows across all aspects of the company's business and operations.
My experience reflects a balanced blend of technical proficiency and a track record of guiding organizations through digital evolution.
In Datacenter, Additive Manufacturing, Education, and Business corporate industries, ensure projects meet Al Khater Group's standards. Mentor project leaders, monitor statuses, facilitate coordination, and introduce project management tools. Execute IT projects, drive transformations, and aim for efficiency, deadlines, and performance goals using creative problem-solving and a proactive approach.
Manage diverse transformation projects in IT, processes, and organizational structure. This includes implementing a new ERP system, refining PMO processes, and optimizing areas such as Salesforce, sales metrics, warehousing, logistics, fleet management, and incentives. Lead a team of IT experts and sales assistants, oversee program schedules, mentor project coordinators, and improve internal processes while serving as a liaison with the CBO and CSO.
Structure Transformation Projects IT Transformation Projects due to the expansion of the group | Direct and manage the Finance/accounting ICT projects to automate and enhance the quality of finance and accounting reports’ output ( FTE KPIs, Budget iterations, Variances, annual and monthly close, ADD, CEI, Turnovers, .. Maximizes performance levels and competency. Including all the activities of the CC to maintain a productive workforce. Service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and data analytics using data management software’s, MS Excel, Navicat… | Designing Data Mining's and Data Processing's projects | Insure deliverables (Data Analysis and Interpretation) | Follow-up and Manage Operational Actions as in final out put | Designing and auditing Operational Solutions | The NOC Management. | Design dashboard and business processes to empower supervision.
Work with functional areas and leadership to identify and establish tactical and strategic information requirements, develop and implement Business Intelligence (BI) strategies that utilize MS Excel databases to enhance business processes, and manage BI initiatives. Initiating, planning, executing, controlling and closing field operations. | Projects Management (construction main contractor, facilities designers, intelligent farm solutions. | Operations management (Customs Operations/Import/Export/Transit/Funding Operations...) | Strategic development of the group’s activities (energy, exploitation of advertising radio-controlled engines, Chemistry, rearing ...) | Designing projects charter according to (opportunities, suggested solutions efficiency, closed agreements)
Conception of an IS with ERP and Excel Dashboards to meet ongoing information’s lifecycle needs in order to facilitate and empower collaboration with different departments in two countries (Tunisia / France).
| Implementation and Customize DOLIBARR Software (ERP / CRM) | Process flow definition and implementation: contacts, bills, orders, stock, agenda, prospects, clients. | Coordinate with the development team to customize the software according to the company specific needs.
Architect and implementation of an IS in collaboration with developers and DBAs in order to:- Organizing national organization’s needs. - Implementing processes and resources planning. Concept and create Excel dashboards and use MS Project to processing, monitoring executing and controlling field operations.
°/ Social Projects Management | Designing operational and media plans of the national tour for production team and regional NGOs : AL-| MARHALA orchestra, the comedian Belgacem BRIKI, the actor Salah JEDAY and the technical team. | Dealing and negotiating of sponsoring and partnership agreements with preselected NGOs
Higher Institute of Technological Studies CHARGUIA
Weekends 152 hours of training followed by 10 hours dedicated to the study and develop a non-profit project.. - Strategy - Treasury - Transparency - Conflict Management. - Social Marketing
Evening course “Centrale”University I Distinction: A+