Restaurant Manager
TBK RESTAURANT
مجموع سنوات الخبرة :15 years, 1 أشهر
Agreeing and managing budgets.
Recruiting, training, and supervising staff.
Planning menus.
Ensuring compliance with licensing, hygiene and health and safety
Legislation/guidelines.
Making improvements to the running
Assist the general manager with ensuring proper training of new associates,
formulating work schedules, and maintaining good customer and public
relations within the community.
Ensuring compliance with cash control procedures, and completes related
accounting and administrative reports as required.
Coordinating the entire operation of the restaurant during scheduled shifts
Responsibility for distributing tips on weekly Basis
Ensuring that all employees adhere to the company's uniform standards.
Preparing the daily assignment duty for the staff.
Reservation in Charge.
Meeting and greeting customers and organizing table reservations and
waiting lists.
Analyze and resolve problems in a timely and accurate manner.
Develop cost-effective operational plan to achieve outlet goals.
Assist in development and motivation of team.
Outlet manager at Taj Palace Hotel Dubai
in Charge of Sakura Restaurant Japanese Restaurant
Encourage staff for cross training during the low season and to follow up
and check on the job training
Ensure that all company policies with regards to operating equipment are
fully implemented and followed in coordination with the Chief Steward
and Asst. F&B in order to reduce breakage and losses the minimum
Control wastage and contribute to cost saving measures instructed by the
food and beverage
Ensure all information received by F&B Director is followed accurately
Analyze and resolve problems in a timely and accurate manner.
Organize special events and entertainments to attract more customers.
Address customer queries courteously and ensure customer satisfaction.
Develop cost-effective operational plan to achieve outlet goals.
Assist in cash handling activities and develop expense and revenue reports.
September 2011 till September 2012
Supervisor at Alcazar Fine Dining, pub-restaurant, Beirut (Crystal Group)
Oversees and supervises daily operations of the restaurant.
Delegates and oversees bartending, kitchen supervision and table service
duties.
Prioritizes, schedules, assigns, trains, reviews and evaluates assigned
restaurant staff
Monitors integrity of restaurant operation and the provision of services.
Participates with operation management team to originate, plan, develop and implement long and short term goals.
Resolves routine problems encountered in performance of work
assignments.
Supervising the training programs for new staff
Makes closing and sending reports.
November 08 until June 2011
Shift leader at Metis and Crystal club-restaurants, Beirut.
Deliver excellent customer service and customer management, at all times.
Make customers aware of offers on our great food and drink range.
Responsible for the smooth running of the establishment for the duration of a shift.
Responsible for handling problems or complaints.
Making sure staff are giving appropriate service to handling issues and complaints personally.
Handling cash, checks, and credit.
Train the new staff.
June 08 till August October 08
Shift leader at Laguava Resort (Sous Shell Restaurant)
October 06 to September 07
Waiter in tea garden Metropolitan Hotel.
Waiter at Coral Beach Hotel (San Soul Restaurant)
Banqueting (Extra) at spring hills club, Deir El kalaa restaurant.
Preparing the table of service
Cleaning the tables
Welcoming guests
Fill and deliver all the drinks or pick them up from the bar, provide bread,
appetizer plates, and napkins.
Make sure that the guest a good service.
Graduated from Lebanese University year 2011 Faculty of tourism and hospitality mnagment Degree in hospitality management My final project was about the "Hospitality Franchise business in Lebanon" What is franchise, and how much it is growing in Lebanon?