IT System Engineer
ZTE Corporation
Total years of experience :3 years, 10 Months
Network & System Engineer focusing in Telecom & Enterprise Environment. Responsible in Network Design, Implementation, Optimizations and
As a Product evangelist, lead Pre-Sales activities of company Cloud Software & Infrastructure products to ensure quality of deliverables
• Achieve and exceed assignment revue target with vary depending on business need
• Communicate key clients’ business objectives to anticipate and plan for future customer requirements and support
• Gather Technical requirements and Present proposal & Demo of products and solutions to the customer in response to RFQ/RFI
• Assist client’s key executive decision makers in the defining, planning and roll-out phases of their telecommunication infrastructure
• Finalize total solution design and costs as well as consult with Account
Align client’s ICT plans with network deployment plans in order to validate whether proposed solutions will function according to the
client’s requirements.
• Providing Presentations and Proof of Concepts of various Virtualization Solutions depending upon IT requirements.
• Evaluating different Virtualization (VMware, Microsoft, Citrix and Nutanix) for customer and proposing the most appropriate solution.
• Capacity Planning, Sizing and performance analysis of the infrastructure using different advanced tools.
• Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.
• Own and drive the Customer Experience throughout the lifecycle of the Service Request to resolution.
• Lead complex strategic projects, including directly defining, managing, verifying solutions as well as analyzing the customer's processes
and requirements in order to perform accurate dimensioning, cost-estimation for customer adaptations, leading solution descriptions
and securing the technical functionality and quality of delivery
Receive incident & service request reports from Users via telephone or email & make sure 100% calls are captured in the HEAT call logging tool.
• Perform incident classification, prioritization, correlation with other reported incidents and matching against known errors.
• Link the service request & incident record to User ID & configurations.
• First level support to attempt to resolve the incident, use remote control if necessary for incident resolution.
• Track the incident and service requests until closure and keep the User up to date with the status.
• Functional escalation in case the incident resolution and service request completion time exceeds the agreed SLA.
• Receive service requests forms that have passed the business assessment & approval procedures.
• Notify Users about major system/network outages & escalate same to appropriate support teams
Operations as a service) - Provisioning - Dynamic - provisioning - Scalability- Scaling an application - Deploying an application - Virtual machines -
Elastic -Elasticity - Multi-tenant - Docker - Container - API