Mouna Dinnawi

• Achieved a 90% improvement in team performance, compliance, and service quality by
leading and developing a 30-member operations workforce that covers four
accommodations with 600-800 employees.
• Implemented sustainability initiatives focused on optimizing water and electricity
usage, resulting in reduced operational consumption by 30%
• Directed full operational budgeting and procurement, reducing labor and supply costs
by 20% through vendor optimization, contract renegotiations, and tighter inventory
controls.
• Developed and implemented SOPs across all operational departments, resulting in a
30% increase in process accuracy, 25% reduction in operational errors, and 20%
improvement in employee productivity.
• Implemented data-driven workforce planning and optimized duty rosters for 30 staff,
improving shift coverage and reducing scheduling conflicts, resulting in a 75% increase
in overall operational efficiency.
• Led the security team to maintain a safe, compliant, and well-controlled environment,
overseeing protocols, access control, incident response, and emergency preparedness
procedures.
• Managed and supervised the maintenance team, ensuring effective preventive
maintenance, timely repairs, and smooth facility operations.
• Led peak-season operational strategy, redesigning workflows and resource models that
increased operational efficiency by 20% and ensured uninterrupted service delivery.
• Conducted regular HSE audits and on-site inspections, maintaining a 100% safety record
and ensuring adherence to health, safety, and compliance standards.

• Achieved a 90% improvement in team performance, compliance, and service quality by leading and developing a
30-member operations workforce that covers four accommodations with 600-800 employees.
• Restructured workforce model by optimizing staffing from 25 to 13 employees, achieving AED 40, 000 monthly
savings while maintaining turnaround time and customer satisfaction levels.
• Directed full operational budgeting and procurement, reducing labor and supply costs by 20% through vendor
optimization, contract renegotiations, and tighter inventory controls.
• Developed and implemented SOPs across all operational departments, resulting in a 30% increase in process
accuracy, 25% reduction in operational errors, and 20% improvement in employee productivity.
• Implemented data-driven workforce planning and optimized duty rosters for 30 staff, improving shift coverage and
reducing scheduling conflicts, resulting in a 75% increase in overall operational efficiency.
• Led peak-season operational strategy, redesigning workflows and resource models that increased operational
efficiency by 20% and ensured uninterrupted service delivery.
• Conducted regular HSE audits and on-site inspections, maintaining a 100% safety record and ensuring adherence to
health, safety, and compliance standards.

• Built strong client relationships and resolved issues effectively, maintaining a 95% satisfaction and retention rate
while driving a 20% increase in service uptake through 50+ client meetings per quarter.
• Reviewed 100+ job descriptions and contracts, reducing policy violations by 30% and strengthening overall
compliance and organizational governance.

• Spearheaded recruitment initiatives through strategic job postings and targeted CV
screenings to efficiently assess candidate qualifications.
• Enhanced compliance through updated job descriptions/contracts.
• Developed training programs for employee skill enhancement.
• Advised employees on policies and workplace matters.

• Led end-to-end recruitment for 10+ roles annually, reducing time-to-hire by 30% and strengthening overall hiring
efficiency and candidate experience.

• Coordinated volunteer teams, inventory, and distribution logistics for food, clothing, and toy donations.
• Conducted outreach and maintained beneficiary records to support charity events and awareness
campaigns.