Chief Administrative Officer
Itqan Holding
Total years of experience :24 years, 8 Months
• Play a central role, in conjunction with other senior managers, in forward planning and strategy development for Company,
• Ensure that the Company operates within the provisions of its Charter, Statutes and applicable legislation,
• Ensure that there are appropriate functional strategies in place to support the Company strategy and oversee the implementation of these strategies,
• Take responsibility for the effective integration of processes across the Company as a whole and for the improvement of these processes over time,
• Play a central role in the initiation, development and implementation of major projects,
• Provide leadership and set objectives for the administrative services as whole,
• Oversee the setting of objectives and evaluation of performance for each of the Divisions within administrative services,
• Lead and promote integration between the Divisions
• Allocate resources and approve budgets across the Divisions
• Take responsibility for the effectiveness and efficiency of administrative services as a whole, intervening as and when require, to ensure that key objectives are met,
• Develop ways of attracting good people to work within the administrative services and to develop and retain talent within them.
• Ensure that appropriate performance management and succession planning is in place.
• Establish diagnostics, contribute to the development and implementation of programs, policies, standards and guidelines, market studies;
• Conducting job evaluations;
• Advising managers on recruitment and selection strategies;
• Negotiating terms and conditions of employment with staff;
• Provide strategic advisory role during organizational changes
• Support managers in the performance management teams and work units,
• Interpret collective agreements and disseminate these interpretations to those affected
• Analyze, prepare and handle cases of labor relations,
• Analyze data relating to corporate files and propose possible solutions
• Develop administrative records relating to restructuring,
• Conduct analysis of labor, make diagnoses, identify vulnerabilities and recommend strategies to ensure proactive staffing,
• Develop action plans and provide educational tools for the prevention of accidents at work for managers of client business units
• Training new agents
• Monitor the progress of each agent
• Accompany each agent on an individual basis
• Manage group dynamics and collective training
• Assist new agents to integrate into production groups
• Prepare reports and tables for evaluating agents (Word and Excel)
• Administrative and technical support related to the operation of Staffing
• Analysis and CV writing Job
• Conduct phone interviews
• Ensure reference checks
• Participate in job interviews
• Participate in the development of the various tests hiring
• Participate in the correction of hiring tests
• Ensuring the safety and health at work
• Develop training plan and the various plans of the hospital board
• The development of the activity report of the management of human resources
• Follow the social activities (delegated by the Institute)
• Participate in the preparation of the budget and the various statistical reports
• Ensure the preparation of monthly dashboard of the activity of human resources
• Assist in the development of new recruitment strategies
• Monitoring physician records (filing, archiving, etc ...)
• Organize private physician activity
• Recruit and monitoring the performance of pharmacists in the public sector
• Manage annual leave and sick leave
• Manage files of early retirement
• Manage all disciplinary departmental records
• Promote products and conclude contracts with customers
• Prepare quotation
• Prepare invoices
• Prepare the financial state of the company
• Manage customer complaints
• Ensure compliance with quality standards
• Provide after sales service
HR Management Certicate