Customer service & sales Representative
Sharjah Islamic Bank
Total years of experience :16 years, 9 Months
1.To provide bank customer’s financial services which exceed the customer’s expectations by delivering competent, timely and problem free services.
2.Handle all walk-in customers at the branch by either directing them to appropriate counter or by resolving their inquiries.
3.Providing quality and efficient services to clients especially under pressure.
4.Selling and cross sell bank products through proactive approaches.
5.Provide basic information on all products/services.
6.Responds to opportunity arising for cross selling.
7.Concludes direct sales calls to potential customers.
8. Maintains ongoing dialogue with customers to insure that they are aware of all our bank’s products /services relevant to their situation.
9.Manage the wait time of branch platform area with friendly interaction with the customers to track the service indicator.
10.Investigate customer's financial claims and follow up the cases with the concerned departments.
11.To improve service level in the branch.
* Maintaining an up to date knowledge on bank's new products, services and processes by doing a daily refresher.
* Practicing head teller responsibilities on a weekly basis for back up purposes.
* Providing quality and efficient services to clients especially under pressure.
* Dealing with cash, cheques and processing transfer instructions.
* Taking responsibility of daily activities.
* Holding branch's main safe keys and preparing safe's daily, weekly.
* Assuring quality of service provided to every customer.
* Provide prompt, courteous, responsible and efficient teller services.
* Maintain effective and open communication between teller, service desk and all other bank departments.
* Making sure that transfers are processed accurately in specified time.
* Prepares daily and monthly transaction reports, implementing standard set by the bank to maintain service quality.
During the same period i was working as:
Position: Night Supervisor - Cash Department
Date of Employment: June 2007- May 2011
Company Name: Prime Cinemas, Amman Jordan
* Supervising over all the cashiers operating at the cinema, bookshop, and sushi restaurant.
* Making sure the services provided to all customers are as per the organization's standards.
* Strict monitoring and checking of cash shortages or mismatch.
* Strict monitoring over the amount of free invitations for VIP customers and guests.
* Reporting daily with the number of tickets sold, and overall sales done.
