VISA AGENT AND ADMIN
TLS PERFORMANCES
Total des années d'expérience :2 years, 9 Mois
Handled day-today Visa Applications in compliance with Standard Operations Procedures
Greeting customers, supporting completion and checking of applications, obtaining biometric data and other documentation
Ensured engagement with applicants provides a first-class service, and positive customer experience
Flag to VAC Management applications that may give rise to concern
Handled customer complaints an assertively, and efficiently
Supported VAC initiatives to support the ongoing improvement of business performance
Supported colleagues to develop and implement continuous improvement initiatives
Supported colleagues through advice and mentoring, and promoting best practice, sharing information and encouraging team spirit
Defined administration process, guided by a computer-based system
Handled generic incoming emails, directing the emails to the right staff member to handle
Attended to routine correspondence and prepared writing reports when required
Assisted in solving connectivity problems by alerting and liasing with relevant parties
Continuous performance improvement against a dashboard of TEL personal performance standards
Highlights
Greeted up to 50 visa applicants per day, cultivating rapport and smooth communication with each one.
Trained new administrative staff members.
Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
Answered telephones and transferred calls to appropriate staff members.
Sorted and distributed incoming communication data, including faxes, letters and emails.
Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
HighlightS
Received a great satisfavtory from my trainer
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