Moussa Charfa

Digital Banking Monty Holding 01/2023 - Present, Beirut - Lebanon (Hybrid Team) Achievements/Tasks Analyze and produce sets of high-level requirements stemming from Operational/Financial projects, and breaking it down into lower level work packages (features), writing detailed business requirements Prioritize the implementation of business requirements, according to the stakeholders' needs and technical constraints Lead gap assessment and lessons learned activities, ensuring continuous improvement Map and establish end-to-end processes to support Change Management, ensuring data quality standards are met Support the internal teams to create solutions and ease the understanding and dissemination of data across the group Support the Project Management Ofice identifying potential areas of improvement for corporate digital banking

Hybrid Team - on site Achievements/Tasks Trade finance & Core banking specialist Project System implementation, conduct end-user training Project & System documentation Assist in product demos Planning, scheduling and Sales Team Support WORK EXPERIENCE

Tasks Administration of all operational aspects of Trade Finance products local organization and entities Preparation / Verification of SWIFT Correspondence messages as required Provide monthly reports/statistics for management - Central Bank. Assist with the resolution of corporate customers' queries and concerns, as well as liaising with and providing advice to internal Corporate Relationship Managers Handles Cash and Non-cash transactions in compliance with external/internal bank policies and central bank regulations Compliance checking, shipment tracking, UAT Testing., Account Limit, Margins, Commissioning - Reports to the Head of Trade Finance Department Coordinate with Credit, Reconciliation & FI Departments. Complying with rules & procedures with regards to the country's sanctions & money laundering Ensures customer complaints are handled with a sense of urgency, using good judgment and superior customer service. Ensure all complaints are reported to the supervisor timely Properly use the bank system to cash checks, process loan transactions, E banking, sell products Assist Manager in the collection process and prepare files for collections