MOUSSAID IBTISSAM

• Organized and ensured the cleanliness of public areas
• Supervised and managed teams daily
• Developed Standard Operating Procedures (SOPs) for public areas
• Designed and implemented training programs
• Performed quality control inspections
• Actively contributed to LQA audit with a 100% score
• Managed scheduling via Kelio
• Coordinated with subcontractors
• Monitored stock levels and identified short-, medium-, and long-term needs
• Represented the department in CSR committee meetings
• Recruited and supported new staff

• Selected service providers
• Created and implemented departmental procedures
• Procured products and equipment
• Defined roles and positions (assistant, laundry staff, porters)
• Supervised post-construction cleaning operations
• Managed and administered subcontracting
• Ensured cost-effective operations

• Delegated tasks and supervised staff
• Ensured guest preferences and special requests were fulfilled
• Managed budget based on occupancy rate and forecasts

• Maintained room cleanliness
• Supervised room attendants and housekeeping staff
• Conducted maintenance inspections
• Assisted the Executive Housekeeping manager with schedules, inventories, and laundry coordination