business operations associate
Boecker
Total years of experience :15 years, 2 Months
• Fulfilling all Business accounts needs and requests
• Coordinating and running the yearly schedule of the business accounts
• Putting the daily routing schedule for the technicians
• Managing the teams operation on daily basis
• Doing spot checks to make sure everything is running smoothly and according to SOP’s
• Solving customer complaints within 24 hours
• Prepare the needed reports for the operation on a monthly basis
• Manage the technicians requests and needs
- Communicate clearly and effectively to resolve problems and requests for guests and tenants
- Provide quick and accurate quality service
- Document all complaints and requests
- Prepare and present the marketing presentations required
- Support the marketing department with all the mall campaigns
- Support the operations department by monitoring the technical issues
- Organize an effective training program for the: Receptionist, security agents, customer service team.
- Monitoring of the mall social media
- Preparing the Social media content plans
- Web mastering www.beirutcitycentermall.com
- Monitoring the City Centre Beirut Mobile App
- Handling digital media tenants requests
- Preparing monthly digital media reports
- Online Community Management ( Handling fans requests )
- Travel Consultant
- Organizing Groups tours and Trips
- Relationship between the agency and the hotels sales team.
- Online Web Mastering www.goldenholidayslb.com
- Monitoring Social Media .
- Online Money transfer
- Costumer Services
- Call Center
