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Moustafa  ALWAIS, Operational Manager

Moustafa ALWAIS

Operational Manager·Amazon - Canada

Canada

Diploma, Business Administration

Work experience

Total years of experience: 24 years, 6 months

Operational Manager

February 2025 - Present

Amazon - Canada

Toronto, Canada

February 2025 - Present

Managed daily fulfillment operations, optimized supply chain processes, and led cross-functional teams to ensure high efficiency, productivity, and adherence to safety and quality standards.

Company industry:
Internet & E-commerce

Area Manager

May 2024 - January 2025

Amazon - Canada

Toronto, Canada

May 2024 - January 2025

Led daily fulfillment operations and cross-functional teams to meet performance metrics. Optimized logistics and supply chain workflows to maximize efficiency, reduce delivery cycle times, and ensure strict adherence to Amazon’s safety and quality standards. Managed labor planning, resource allocation, and associate engagement to drive a high-performing site culture.

Company industry:
Internet & E-commerce

Process Assistant

May 2023 - April 2024

Amazon - Canada

Toronto, Canada

May 2023 - April 2024

Assisted Area Managers in leading daily fulfillment operations, ensuring smooth workflow and high productivity. Monitored real-time metrics and coordinated process flow across departments to resolve bottlenecks. Provided guidance, training, and support to associates, while strictly enforcing Amazons safety regulations and standard operating procedures (SOPs).

Company industry:
Internet & E-commerce

Area Manager

January 2016 - February 2021

costco canada

Toronto, Canada

January 2016 - February 2021

Managed and oversaw high-volume warehouse operations, driving daily sales performance and member satisfaction. Led, mentored, and developed a large team of supervisors and frontline employees, fostering a culture of efficiency and top-tier customer service. Optimized inventory management, minimized shrinkage, and ensured strict compliance with Costco’s strict safety, merchandising, and operational standards.

Company industry:
Retail & Wholesale

general manager of sale and customers

January 2008 - January 2015

Candia Polska Sp. z o.o.

Aleppo, Syria

January 2008 - January 2015

Spearheaded global/regional sales strategies and commercial operations for Candias dairy product portfolio within the market. Managed key customer accounts, distributor networks, and supply chain logistics to maximize market share and business growth. Led and mentored sales and customer service teams, aligning performance with corporate revenue targets and high-quality service standards.

Company industry:
Dairy Production

Area Manager

January 1998 - January 2007

Saudi French Bank Branch

Damascus, Syria

January 1998 - January 2007

Managed and oversaw the operations, financial performance, and growth of multiple bank branches within the assigned area, ensuring full compliance with central bank regulations and corporate policies.
Led, mentored, and evaluated branch managers and staff, fostering a high-performance culture that consistently achieved sales, deposit, and loan targets.
Developed and executed strategic plans to expand the bank’s market share, optimize customer service standards, and build strong relationships with key corporate and retail clients.
Monitored risk management, credit approvals, and operational audits across all branches to minimize financial discrepancies and ensure smooth daily operations.

Company industry:
Banking

Education

oxford college of Arts, Business and Technology

May 2026

May 2026

Diploma, Business Administration

Canada

Syrian Private University

January 1996

January 1996

Bachelor's degree, Business And Economics

Syria

Skills

Operations Management
Expert
Operations Management
Expert
Logistics
Expert
Logistics
Expert
Retail Management
Expert
Retail Management
Expert
sales strategy
Expert
sales strategy
Expert
cross-functional team leadership
Expert
cross-functional team leadership
Expert
Team Building
Expert
Team Building
Expert
Problem Solving
Expert
Problem Solving
Expert
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
CHANNEL MANAGEMENT
Intermediate
CHANNEL MANAGEMENT
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRICING STRATEGIES
Intermediate
PRICING STRATEGIES
Intermediate
REVENUE FORECASTING
Intermediate
REVENUE FORECASTING
Intermediate
SALES
Intermediate
SALES
Intermediate
TERRITORY EXPANSION
Intermediate
TERRITORY EXPANSION
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Business English Program
Direct path achievment in positive stow quality
Amazon
Direct Path Achievement
Amazon

Hobbies and interests

Tennis
Golfing
Swimming