Ecommerce Manager
AEQAN
مجموع سنوات الخبرة :11 years, 4 أشهر
• Planning and designing e-commerce systems and linking them with each other, and supervising the implementation with the developer.
• Determine the needs of service providers, review the proposed agreements and follow up their performance.
• Analyze and test the user experience and decide what improvements are needed
• Providing support to the developer or the technical team in the testing phase of the system and its subsequent phases.
• Contribute to setting goals and sales of the e-store with the participation of the sales and marketing department.
• Contribute to the arrangement of marketing campaigns with the participation of the Marketing and Sales Department.
• Preparing store performance reports and making them available to the facility management and the concerned persons.
• Analyzing customer data and making available information available to the marketing and sales teams.
• Implementing the customer service system linked to electronic channels and preparing a procedural guide for the service with the Customer Service Department.
• Adapting the instructions and instructions in the online store based on the functionality of the e-commerce system used.
• Discovering and identifying technical errors and suggesting appropriate improvement.
• Documenting the department’s procedures and drawing possible scenarios and the way to deal with them (requests - complaints - returns - inquiries).
• Supporting best practices that will raise quality standards in the e-commerce department, such as supporting customer conversion for electronic payment, improving the quality of addresses.
• Managing and coordinating the relationship and the flow of tasks between the relevant departments (sales - marketing - customer service - warehouse and order processing).
• Continuous improvement of the content of the site contains all the questions and needs of customers.
• Supervising SEO optimization processes and following up on their results.
• Comparing the online store to competing stores in terms of usability, performance, and appearance in search engines.
• Ensure that the infrastructure for analysis and marketing tools is prepared and installed in the online store as required.
• Designing and automating the complete customer journey: Customer engagement workflow design.
• Planning and designing e-commerce systems and linking them with each other, and supervising the implementation with the developer.
• Determine the needs of service providers, review the proposed agreements and follow up their performance.
• Analyze and test the user experience and decide what improvements are needed
• Providing support to the developer or the technical team in the testing phase of the system and its subsequent phases.
• Contribute to setting goals and sales of the e-store with the participation of the sales and marketing department.
• Contribute to the arrangement of marketing campaigns with the participation of the Marketing and Sales Department.
• Preparing store performance reports and making them available to the facility management and the concerned persons.
• Analyzing customer data and making available information available to the marketing and sales teams.
• Implementing the customer service system linked to electronic channels and preparing a procedural guide for the service with the Customer Service Department.
• Adapting the instructions and instructions in the online store based on the functionality of the e-commerce system used.
• Discovering and identifying technical errors and suggesting appropriate improvement.
• Documenting the department’s procedures and drawing possible scenarios and the way to deal with them (requests - complaints - returns - inquiries).
• Supporting best practices that will raise quality standards in the e-commerce department, such as supporting customer conversion for electronic payment, improving the quality of addresses.
• Managing and coordinating the relationship and the flow of tasks between the relevant departments (sales - marketing - customer service - warehouse and order processing).
• Continuous improvement of the content of the site contains all the questions and needs of customers.
• Supervising SEO optimization processes and following up on their results.
• Comparing the online store to competing stores in terms of usability, performance, and appearance in search engines.
• Ensure that the infrastructure for analysis and marketing tools is prepared and installed in the online store as required.
• Designing and automating the complete customer journey: Customer engagement workflow design.
• Photographing products and modifying them to suit the identity of the company and adding them to the store.
• Follow up on daily orders (receipt - returns) with shipping companies and ensure their safety.
• Follow up the planning and design of e-commerce systems, linking them together, and supervising the implementation with the developer.
• Determine the needs of service providers, review the proposed agreements and follow up their performance.
• Analyze and test the user experience and decide what improvements are needed.
• Contribute to setting goals and sales of the online store with the participation of the sales and marketing department.
• Contribute to the arrangement of marketing campaigns with the participation of the Marketing and Sales Department.
• Documenting the department’s procedures and drawing possible scenarios and the way to deal with them (requests - complaints - returns - inquiries).
• Follow up the warehouse and inventory workflow system on a daily basis to provide the necessary reports.
• Follow-up requests on a daily basis (receipt - returns) and ensure their safety.
• Periodic follow-up with shipping companies, delegates and electronic payment gateways.
• Ensure that the infrastructure for analysis and marketing tools is prepared and installed in the online store as required.
• Designing and automating the complete customer journey: Customer engagement workflow design.
• Supervising SEO optimization processes and following up on their results.
• Follow up on daily orders.
• Receipt of orders and complete processing.
• Follow up the delivery of orders and receive returns with shipping companies.
• Follow up on customer service and work to solve problems and respond to all inquiries.
• Follow up on advertising campaigns and prepare the necessary reports for them.
• Follow up the warehouse and inventory on a daily basis and work to update the products.
• Follow up on competing stores and make the necessary reports to work on improving our application.
• Fully working on developing the user interface and the application.
• Make reports on the best-selling products and deliver them to the marketing department and make the necessary plans to work on marketing the unsold products.
• Monitor and protect servers (devices and online (hosts).
• Design and programming of the company's website and development.
• Create an e-mail in the name of the company and solve its problems.
• Solve all problems of computers, printers, routers and other devices.
• Solve all email problems and Microsoft programs.
• Excellent handling of all computer programs.
• Preparing the necessary designs for the company's advertising campaigns.
• Communicate with marketing companies, manage and supervise social media pages.
Managing the affairs and appointments of the director's office.
Writing correspondence, following up on emails.
Follow-up employment where I have experience in bringing human
resources.
Follow up on collection from clients.
Follow up on delegates in the field and sales as well.
Receiving calls and emails and assigning them to the concerned
department.
Arranging, preparing, processing and recording meetings.
Completely manage the files of the organization
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