Real Estate Sales Consultant
Tabarak Development
مجموع سنوات الخبرة :7 years, 7 أشهر
Market analysis
Research and development
Daily reports
Managing high value projects
Secured new clients and supported B2B business development
Answered phone calls and emails from potential and existing customers
Showed residential properties and explained features, value and benefits of available homes
Wrote contracts between buyers and sellers and ensured adherence
Coordinated and engaged in marketing campaigns
Manage more than 4 meetings per day
Increase sales by 40%
Over 1000 tickets managed daily
Used Salesforce customer relationship management software to record detailed notes
Clarified customer issues and determined root cause of problems to resolve product or service
complaints
Followed-through on all critical inter-departmental escalations to increase customer retention
rates
Followed up with customers about resolved issues to maintain high standards of customer service
Supported internal events team to plan and execute wide-range of marketing events including trade shows, exhibitions and conferences
Coordinated large projects involving teams of up to 200 including hotel employees, temporary staff and sponsors
Handled contract signing, oversaw preparation and management of event budgets, delivering at or below projected costs
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalisation, rehearsal, ceremonies and receptions
Coordinated all details and activities for Ramadan tents, wedding parties and Corporate events
Assessed event success and uncovered room for improvement through client feedback
Trained, led and motivated team of 8 Customer service employees
Created and submitted progress reports to upper management
Implemented customer complaint response strategies, providing rapid and effective follow up to
ensure customer satisfaction
Delivered feedback constructively to enhance staff performance
Instructed employees in company policies and procedures, maximising compliance and
consistency
Answered customer telephone calls promptly and improved on-hold wait times
Assisted customers with varying questions using product knowledge and service expertise
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
Maintained compliant documentation on Excel for reliable company records