Senior IT Specialist
Raya Data Center
Total des années d'expérience :10 years, 3 Mois
Responsible for providing technical assistance and support related to computer
systems, , hardware, or software. Responds to queries, runs diagnostic
programs, isolates problem, and determines and implements solution.
Responsible for manage Kaspersky Security server, SCCM, WSUS, AD, KMS Activation, Print
Server, File Server
Respond to queries either in person or over the phone.
.Train computer users
.Maintain daily performance of computer systems
.Respond to email messages for customers seeking help
.Ask questions to determine nature of problem
.Walk customer through problem-solving process
.Install, modify, and repair computer hardware and software
.Clean up computers
.Run diagnostic programs to resolve problems
Resolve technical problems with Local Area Networks (LAN), Wide Area
Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage
Installing and configuring hardware and software, Installing and configuring windows server 2003, 2008, 2012, can create domain controller and edit group policy, work on active directory domain user, troubleshoot SQL application with client support, Troubleshooting Windows client like windows XP, Vista, 7, 8.1 and 10, can troubleshoot Microsoft Outlook, solving users problem related to network issues, Installing Printers and scanners and troubleshoot it, Finger print, support cisco routers and switches, configuring routers and Access point, solving internet issue, support Microsoft application like word, excel, Troubleshoot any other problem
Solving customer’s technical complains in professional way.
Apply standard and advanced CPE configuration.
Through working there, Troubleshooting and Supporting for ADSL
Supporting Ray Telecom customers in installing their ADSL connection & troubleshooting for any problems concerning the connection or their Network, and that allow me to deal with different brands of ADSL routers
• University: Pharaohs Academy. • Major: Information Systems • Graduation project: Information Systems • Project Grade: Excellent .