Moustafa Nabil Arafa

• Supervise and schedule 50+ cashiers, increasing shift-coverage efficiency by 25%.

• Implemented new cash-handling protocol, cutting daily discrepancies by 30%.

• Deliver weekly liquidity & liabilities reports, driving a 15% reduction in overdraft fees.

• Coordinate customer-service escalations with GM, boosting satisfaction scores by 20%.

• Managed customer ledgers and collections, closing overdue accounts 20% faster.

• Prepared monthly income, liquidity, liabilities, client, and treasury-box reports for Financial Manager.

• Revised all branch transactions and bank transfers; audited branch accountants to ensure 100% accuracy.

• Branch & Treasury Accountant / Receptionist
3. Shiny White Elite - \[Cairo, Egypt\] | Jun 2019 - Nov 2019
• Oversaw daily income/expenses and patient-ledger entries, ensuring timely bank deposits.

• Liaised with mall administration and other clinics to coordinate billing and financial needs.

• Generated monthly financial statements and ticket audits for senior management.

• Branch & Treasury Accountant

• Managed branch safes and petty cash across 8 locations, recording all transactions in ERP.

• Prepared customer-commission reports and monitored cash flow, reducing variances by 10%.

• Accountant
5. Elmasria for Legists - \[Cairo, Egypt\] | \[SEP 2013 - AUG 2019\]
• Maintained accounting records for multiple clients and supported administrative financial tasks.

• Assisted in month-end closings and basic audit preparations

• Maintained accounting records for multiple clients and supported administrative financial tasks.

• Assisted in month-end closings and basic audit preparations.

• Marketing for the company to gain more customers .