Senior Customer Relations
Aspire Zone Foundation
مجموع سنوات الخبرة :13 years, 11 أشهر
• Providing help and advice to customers using your organization’s products or services.
• Communicating courteously with customers by telephone, email, letter and face-to-face.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Analyzing statistics or other data to determine the level of customer service your organization is providing.
• Supervise 4 helpdesk agents and authorize daily transaction; also provided call center duties such as promotions phone calls for customer.
• Liaising with other department in ensuring that services are been rendered satisfactory and on time to meet customer’s expectation.
• Improving customer service procedures, policies and standards for your organization or department.
• Make phone calls analysis on CRM system, and process request to other division through Sprint system.
• Set up and optimize company pages within each platform to increase the visibility of company’s social content
• Create editorial calendars and syndication schedules
• Collaborate with other departments (Marketing and nutritionists etc.) To manage reputation, identify key players and coordinate actions
• Social Media Analysis and advertising campaigns with the marketing departments.
• Resolved common and complex issues by determining the need of customer and immediately offering favorable solution.
• Maintained contact and followed up on problems that required special handling.
• Provided marketing support by making outbound sales calls for special promotion.
• Researched and responded to customer inquiries and explained transactions to their satisfaction with regards their billing.
• Technical support for some technical problem facing the customer with their cellphones or networks.
• Designed and managed multiple targeted assisted sales programs that increased the number of lines sold with more than 40%.
• Successfully managed 400 accounts and consistently received recognition for placing first in year and metrics.
• Assisted in the development of marketing strategies designed to increase advertising revenue and visibility throughout new cities.
• Trained new employees on sales techniques, performance summaries and descriptions, featured performers and package specifics.
Graduate from Faculty of commerce - Accounting section since May 2011.