Lead Fraud and Claims representative!
Wells Fargo India
Total years of experience :16 years, 7 Months
Analysis and gage the license usage details of Clients whose are based on both virtual & physical servers
Designed and developed various analytical reports by blending the data into single or multiple workbooks
Providing consulting and analytic support, while fostering key stakeholder relationships through superior time management, Leadership and effective interpersonal skills
Coordinate with Managers, Analysts and other departments for the data and create dashboards for the senior leaders
Successfully led & managed internal audits and reviews at regular intervals to
ensure that compliance procedures are followed
Strategic leader in providing practical & pragmatic compliance solutions to the
organization & clients to make the business work and devising strategies to solve
& Mitigate risks while adhering to rigid guidelines
9.5 years of experience in credit card claims settlement -
4years as a processing associate handling customer dispute on credit cards following Visa/Master card and Amex guidelines.
3year as a part of the control team (RAW - Research and Analysis Wing)
2.5 year as Representment Claim Analyst.
Hands- on experience of conducting trainings, knowledge sharing sessions and
risk awareness sessions
As a Trainer, MIS Analyst for ATM Debit Card Claims:
Conduct process training for new joiners.
Manage system access for new employees.
Act as the primary contact for stakeholders.
Prepare monthly performance reviews for leadership.
Support new joiners during their learning curve.
Track and report system downtime.
Analyze data for risk assessment.
Functioned as Process Trainer and Subject Matter Expert (SME) for new business initiatives.
Accumulated 9.5 years of experience in consumer banking with a focus on research and analysis. Specialized in analyzing end-to-end claim processes executed by staf members. Simultaneously monitored system functionality, promptly identifying failures, and reporting them to the Line of Business (LOB) in a timely manner.