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Mowil Dsouza, Operations Manager

Mowil Dsouza

Operations Manager·Tareq Al Darari Auto Maintenance

الإمارات العربية المتحدة

ماجستير, Human Resources Development

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 3 أشهر

Operations Manager

مايو 2025 - حتى الآن

Tareq Al Darari Auto Maintenance

الشارقة، الإمارات العربية المتحدة

مايو 2025 - حتى الآن

• Set up a brand new automotive maintenance workshop from zero workshop layout, equipment, service offering, staff
hiring, and operational procedures all built from scratch.
• Manage day-to-day operations: staff scheduling, inventory management, procurement, supplier coordination, and
safety compliance across the workshop.
• Recruited, trained, and supervise a team of technicians, mechanics, and service advisors quality control is ongoing
and non-negotiable.
• Handle vendor relationships, contract negotiations, and cost control to keep the business running at the right margins.
• Manage financial records including cash tracking, payroll, expense documentation, banking reconciliations, and data
preparation for tax filing.
• Support the General Manager with daily decisions, client meetings, and inventory planning.

مجال الشركة:
صيانة السيارات وقطع الغيار وخدمات الدعم
الدور الوظيفي:
الإدارة

Business Development Manager

مارس 2024 - مايو 2025

Superstore Vending Machines

دبي، الإمارات العربية المتحدة

مارس 2024 - مايو 2025

• Grew B2B client base by 40% in six months. Quarterly revenue reached AED 800, 000 through targeted sales activity
across FMCG, HoReCa, and vending machine sectors.
• Opened new export markets in Saudi Arabia, Bahrain, Kuwait, and Africa through a cross-border sourcing initiative
built and managed end-to-end.
• Secured strategic partnerships with Network International and Magnati for integrated payment solutions, adding
commercial value to the core product offer.
• Managed team and individual KPIs using CRM tools. Everyone knew their targets and results were tracked weekly.
• Onboarded and trained new sales hires, cutting ramp-up time and getting them revenue-generating faster.
• Developed and executed sales plans targeting wholesale distributors, retail chains, and corporate clients across the
UAE and GCC.
• Licenses and Management Clearance.

مجال الشركة:
إنتاج الأغذية والمشروبات
الدور الوظيفي:
الإدارة

Deputy General Manager – Business Development & Management

مارس 2022 - فبراير 2024

KFA Consultants

دبي، الإمارات العربية المتحدة

مارس 2022 - فبراير 2024

• Achieved 100% of sales targets every single quarter. Client intake went up 56% through a mix of direct acquisition,
referral programmes, and tight pipeline management.
• Led market expansion into Canadian and Australian immigration verticals. Built the pipeline quarter by quarter until it
was running on its own.
• Managed client relationships throughout the immigration process regular updates, honest timelines, and no surprises.
Kept retention high and referrals consistent.
• Trained and developed a team of immigration consultants on policy changes and sales process, improving their ability
to close complex cases and cross-sell services.
• Reviewed application quality internally before submission to reduce error rates and strengthen client trust.
• Met directly with business owners for sign-off on new projects and activities, keeping implementation moving without
unnecessary delays.

مجال الشركة:
الاستشارات الإدارية
الدور الوظيفي:
التدريب والتطوير

Customer Service Team Leader

مايو 2016 - أبريل 2022

DNATA Airport Operations – The Emirates Group

دبي، الإمارات العربية المتحدة

مايو 2016 - أبريل 2022

• Led a customer service team across multiple airport terminals. Used call recordings and quality scoring to run
structured, useful coaching sessions with each team member.
• Handled 100+ customer inquiries per day in a high-volume call centre environment, including service complaints and
financial escalations during peak periods.
• Monitored and reported on key performance indicators: call answer rates, speed-to-lead, and inquiry-to-appointment
conversion. Worked with operations leads when numbers needed to move.
• Produced weekly and monthly performance reports for senior management covering team output, customer trends,
and areas for improvement.
• Used Microsoft Excel to manage CRM data and financial records in support of operational planning and decision
making.
• Covered check-in, boarding, and customer service operations across multiple terminals as the role demanded.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

HR & Business Development Supervisor

ديسمبر 2013 - يناير 2016

Al Huraiz Transport

دبي، الإمارات العربية المتحدة

ديسمبر 2013 - يناير 2016

• Hit quarterly sales targets consistently while running social media campaigns and promotional activity alongside the
commercial work to keep new business coming in.
• Managed the full HR function: job advertising, interviewing, onboarding, shift scheduling, and annual performance
evaluations.
• Ran day-to-day financials payroll processing, cash reconciliations, budgeting, and banking. Records kept clean and up
to date.
• Coached and trained team members on a regular basis. Clear expectations and consistent feedback kept performance
levels where they needed to be.
• Reported directly to business ownership on operational performance, financial position, and team updates.

مجال الشركة:
النقل بالسيارات
الدور الوظيفي:
الموارد البشرية والتوظيف

التعليم

UBIS – Switzerland & USA

فبراير 2022

فبراير 2022

ماجستير، Human Resources Development

الإمارات العربية المتحدة

London American City College

مايو 2013

مايو 2013

بكالوريوس، International Business

الإمارات العربية المتحدة

Skills

Marketing
Expert
Marketing
Expert
AUTOMATION
Intermediate
AUTOMATION
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
FAST MOVING CONSUMER GOODS
Intermediate
FAST MOVING CONSUMER GOODS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RESOURCE MANAGEMENT
Intermediate
RESOURCE MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
Team Management
Expert
Team Management
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
Management
Expert
Management
Expert
Negotiation
Expert
Negotiation
Expert
Project Management
Expert
Project Management
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Operation
Expert
Operation
Expert
Preparation
Expert
Preparation
Expert
Human Resources
Expert
Human Resources
Expert
Training
Expert
Training
Expert
Employee Relations
Expert
Employee Relations
Expert
Payroll
Intermediate
Payroll
Intermediate
Recruitment
Intermediate
Recruitment
Intermediate
HR Management
Expert
HR Management
Expert

اللغات

الانجليزية

اللغة الأم

الهندية

اللغة الأم

العربية

متوسط

البنجابية

متوسط

الفارسية

متوسط

التدريب و الشهادات

الشهادات
Load Control Operations – Airport-based Course
Online Sales & Marketing – E-Marketing

الهوايات والاهتمامات

Gaming,Content Creating,Reading,public Speaking

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