مشتاق Quadir

- Senior IT Project Manager at Ahli United Bank, Seef District Bahrain, Reporting directly to Group IT Head and DGCIO
-Part of the large-scale digital transformation project management team for IT Infrastructure & Corporate Banking at HQ AUB.
-The Role is more of a Program Manager where I am managing over 15 concurrent projects some with multiple teams across multiple locations, (Egypt, UAE, Bahrain, UK, Libya Kuwait).
-Engaged in Cloud Automation, Unified Communications Integration of MS Teams to CISCO, Infrastructure Automation, Checkpoint Tech Refresh, Database Managed Services, Datacenter Expansion and Database Assessment and Management Services, DR & Prod Storage Upgrade, GMPLS, Nutanix Server Upgrades and Windows OS Upgrades etc….
-Work closely with category A vendors such as GBM, Al Moayyed, IWorld, AWS etc.. to build strong trust and relationships to ensure smooth delivery of projects across the MENA region for AUB.
-Closed Projects Include: Fraud Management System, VAM Virtual Account Maintenance and Liquidity Management project.
-Consistent, strong, aggressive, humble and experienced project manager focused on key deliverables and meeting baselines.
-Setup project goals and coming up with plans to meet those goals, maintaining project timeframes, budgeting estimates and status reports. Managing resources for projects, such as infrastructure requirements, computer equipment and technical employees. Coordinating project team members and developing schedules and individual responsibilities
-Implementing IT strategies that deliver projects on schedule and within budget. Using project management tools to track project performance and schedule adherence. Conducting risk assessments for projects. Uploaded all projects on Jira and tracked progress on the platform for management review and progress.
-Organizing meetings to discuss project goals and progress. Periodic engagement with the Head of Digitization, and Agile Digital Head to ensure strategic alignment is monitored and gaps identified are brought to light for further discussion and action.
-Duties include preparing Project Initiation Documents, Risk Assessment Matrix, Project Criticality Document, Contract Management Framework, Board Memos, Project Plans, Issue logs, Risk Mitigation and Closely monitoring the projects to ensure proper closure.

- Part of the Senior Project Management PMO Team for the Cardiac Center.
-Was highly recommended and specially selected by the IT CIO to engage midway and bring tough projects to closure.
-Reporting directly to IT Directorate (CIO): Escalated critical concerns, project delays, incidents requiring immediate action.
-Some of the key projects managed included Siemens Syngo CVIS & PACS, GE Centricity, Pharmacy, Lab Automation Hospital Info Systems, Arcus Air®, Rhapsody Integration Engine, Nurse Call System, INFOR ERP Cloud Service, Que Management Solutions, Medical Equipment Management Integration with Data Analytics & Warehouse Management, Label Printing System, IPTV System within the Cardiac Center. Project value exceeds USD 60 Million
-Ensured Project Objectives are delivered as per agreed and approved scope and timeline.
-Facilitate, initiate meetings, raise issues, risks and showstoppers to sponsor and concerned stakeholders for action.
-Highlight problems, identify fast track, or crashing on critical projects, prepare issue logs and maintain risk register.
-Attend bi-weekly huddles, backlog discussions, prepare burndown charts as well implement agile mythology and update Jira.
-Facilitated meetings/interviews vendors, project leads and end users at the Cardiac Center to ensure project is running smoothly and progressing successfully. Assisted in project planning, project reporting and documentation.
-Provided Project Documentation and Reporting.

- Report Directly to Chief Governance Office at (ART) Al Rajhi Takaful Insurance, Riyadh, Saudi Arabia.
-Project required adherence to ART's Policies, Procedures & Processes as mandated by the Organization.
-Reviewed all the IT & IT Security Policies & prepared control sheet containing all identified gaps & risks.
-Write and analyze IT controls and policies and Produced risk assessment report and priority matrix.
-Prepared internal IT Audit Report based on the engagement to conduct audit on IT General Controls, Oracle ERP review & system functionality review of ART.
-Provided a Final Internal Review document of the findings & recommendations for ART with a project road map to ensure compliance & alignment.

- Reported directly to the CISO for Info Sec Department on progress of SAMA, Cyber SWIFT & PCI Audit Projects.
-Monitor, track & drive SAMA projects to successful completion as per the mandate prepared by the PMO & Board.
-Provided Weekly Reports to Department Head & PMO Office on weekly progress & tasks followed up.
-Engaged, coordinated, motivate, & escalate as needed team members to meet deadlines & deliverable objectives.
-Ensure Project Owners are meeting strategic objectives & reporting as per agreed GIB audit deadlines.
-Absence of formal handover, formal task assignment restricted effective delivery of the audit requirements.
-A Visual Task Board (VTB) was developed in-house to track, monitor & manage all the activities, hence decreasing time by 40% while eliminating over 80% of the conflicts. Increased transparency ensured effective completion of tasks and handover. Tasks were dropped, due to lack of proper ownership, resulted in delays, task swapping, cost over runs & conflicts among project teams members. By mapping processes & soliciting stakeholder feedback led to clarity on task ensured effective assignment and accountability of assigned tasks to the stakeholder.
-Effectively facilitated the daily & weekly meetings for All SAMA, PCI DSS, Swift Cyber Security for InfoSec.
-Prepared & Synchronized all SAMA audit recommendations in Team Central an Incident Management Portal.
-Provided percentage-based reporting to CISO, IT Managers, Project Owners & Project Team.

- Reported directly to the GM on all Current & Pending ERP Projects for Epicor & Epicor HCM projects in East Africa.
-Assisted in Development of SWO, Business Documents, PID's / Project Charters, BRD (Detailed Business Requirements Document), & Project Plans, SOW's etc… - ensured Client & MFI Objectives were being met clearly.
-Completed the Business Review Requirement Document, Review Analysis on time as per Project Charter.
-Engaged Project Stakeholders to Collect Current & Future Requirements as per Project Management Plan.
-Analyzed projects, mapped software functionality to organization requirements & prepared gap analysis.
-Collected Stakeholder feedback, assessing needs, identified gaps, & developed critical tracking template in Epicor.
-Project was valued at 80 million Shillings which required completion of the entire automation of KHE, Farm to Packhouse to Delivery to client. Provided Weekly and Quarterly reports to upper management the project progress, high risks & critical issues.

- Reported to Senior Project Manager. Held all the Sage Certifications for ERP Sage 100 (MAS 90 & MAS 200 for the company.
-Provided a fully automated Sage 100 ERP solution to Govt & Private firms complaint with DCAA, FAR & GSA Audits
-Skilled Technical Writer, developed Project Plans, implementation team schedules, project activities, assignments, and Risk & Issue logs, Task also included preparing Software RFP's, RFQ's, Federal Compliancy Requirements, Checklists, Requirements Gathering & Gap Analysis Documentation, LLD's, SLA's, BID & Procurement Documents, Mock Ups, Work-Flows, Software Design Documents. (Highly skilled Technical Writer & Documentation expert). Implemented ERP Sage 100 across all levels & tiers.
-Utilized Waterfall & Hybrid Project Life Cycles. As a certified Sage 100 ERP Consultant I was responsible to ensure client requirements were developed and implemented.
-Provided Technical Support for Sage 100 as well as in-house vertical enhancements to S2 Project Accounting® & S2 e-Timesheet® Key Achievements: Increased client base from 4 to 28 in a short 18-month period. Built strong client relationships with government contracting & private firms, such as Bradson Corp, Danya Int'l, New Mexico Military Inst., North Star Scientific Corp, McLane Group, Unified Industries Inc., Oates & Company, NMMI, EEI, UUNet etc.….
-Increased organization revenue by maintaining internal & external procedures, policies & processes to attain greater productivity & improved client retention.

- Attained perfect score on all HP products & services training via hpinfolab.com.
-Performed in-store product demo's & training of HP products at assigned events to increase HP sales & revenue.
-Key Achievement: Awarded Primary TSM position & nominated among top 50 TSM's in the US.

- Responsible for overseeing & managing the bank's teller line; Strictly upheld safety & banking security procedures & policies.
-Supervised teller line, by ensuring seamless flow of routine banking activities that ranged from financial transactions, check cashing, withdrawals, deposits, loan payments, Vault Tallying & Drive Thru transactions:
-Key Achievements: Attained perfect score for 2 years attaining less than .02 margin of error - Cash handling, Daily Vault Closing, ATM Reconciliation and Transaction uploads, Teller Line Balancing & provided quality dedication customer service.
-Nominated one of top 20 Senior Tellers in the entire Washington DC Metropolitan Area.