Total Years of Experience: 18 Years, 6 Months
November 2013
To Present
System Administration
at kahramaa
Location :
Qatar - Doha
• All aspects of managing a network including support (More than 5000 users).
• Incident logging using BMC Service Desk system and generate daily/Weekly reports.
• Servers Administration (File Server, DC, DNS, DHCP), User management, Active Directory, Group Policy Management, Disaster management.
• Support and Maintain Network infrastructure of Data Center.
• Administrating of Servers for health - disk space, CPU, RAM, etc.
• Monitor Network performance to assure system performance meets requirements for continuity of service and service levels.
• Resolve day-to-day network problems reported through the Helpdesk.
• Lead and Implement new IT infrastructure projects.
• Create and maintain network documentation and inventory
• Provide after business hours On-Call Network Support
• Incident logging using BMC Service Desk system and generate daily/Weekly reports.
• Servers Administration (File Server, DC, DNS, DHCP), User management, Active Directory, Group Policy Management, Disaster management.
• Support and Maintain Network infrastructure of Data Center.
• Administrating of Servers for health - disk space, CPU, RAM, etc.
• Monitor Network performance to assure system performance meets requirements for continuity of service and service levels.
• Resolve day-to-day network problems reported through the Helpdesk.
• Lead and Implement new IT infrastructure projects.
• Create and maintain network documentation and inventory
• Provide after business hours On-Call Network Support
November 2014
To Present
Sr. System Administration
at Ministry of Education and Higher Education
Location :
Qatar - Doha
Job Responsibilities:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
July 2011
To August 2013
IT Administrator
at NABQ SINAI For Hotels.
Location :
Egypt - Cairo
• All aspects of managing a network including support (More than 700 -1000 users).
• Servers Administration (Active Directory, File Server, Print Server DNS, DHCP)
• Group Policy Management, Disaster management.
• Microsoft Exchange Server & MS Outlook administration.
• Monitor Network performance to assure system performance meets requirements for continuity of service and service levels.
• Configuration Cisco Router & Switch
• Coordinate with Telco/ISPs to identify and resolve issues.
• Design and management website for Nabq Sinai Co
• Servers Administration (Active Directory, File Server, Print Server DNS, DHCP)
• Group Policy Management, Disaster management.
• Microsoft Exchange Server & MS Outlook administration.
• Monitor Network performance to assure system performance meets requirements for continuity of service and service levels.
• Configuration Cisco Router & Switch
• Coordinate with Telco/ISPs to identify and resolve issues.
• Design and management website for Nabq Sinai Co
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