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Mr Khan, Operation Lead

Mr Khan

Operation Lead·MINDSQUARE TECHNOLOGIES

India

Bachelor's degree, APPLICATION

Work experience

Total years of experience: 3 years, 5 months

Operation Lead

January 2025 - Present

MINDSQUARE TECHNOLOGIES

Mumbai, India

January 2025 - Present

Leadend-to-endoperationsforlargeOil&Gasclientsincluding Reliance Industries Limited (RIL)
and Schlumberger (SLB),
Manageandsupporta 65+ members, ensuringoperationalcontinuity, high employee engagement,
attendance governance, SLA compliance, handling escalations, resolving concerns, and
maintainingstrong client relationships byregularon-siteengagement.
Leverage MS Excel and Power BI forOperationalreporting, including attrition andhistorical
attendance analysis, tosupport data-driven decision-making
Prepareandpresentweeklyandmonthly Employee Engagement Tracker, MOMs, and Management
presentations covering staffing, attendance, payments, training, and engagement metrics forRIL
andSLBleadership.
Drive Recruitment and Onboarding operations, including first-level screening, interview co
ordination, newjoiner onboarding, HRinduction, andEntryPermit(EP)Creationthroughportal
Oversee attendance and billing controlusing Excel-based trackers, validating physicalrecords,
optimizing backup utilization toprevent billing loss, andcoordinating documentation with
Accountsand Operations leadership.
Trackandfollowupon payments, POs, and compliance approvals, participatingin client meetings

Company industry:
IT Services

Operation Lead

September 2025 - April 2026

MINDSQUARE TECHNOLOGIES

Mumbai, India

September 2025 - April 2026

Leadend-to-endoperationsforlargeOil&Gasclientsincluding Reliance Industries Limited (RIL)
and Schlumberger (SLB),
Manageandsupporta 65+ members, ensuringoperationalcontinuity, high employee engagement,
attendance governance, SLA compliance, handling escalations, resolving concerns, and
maintainingstrong client relationships byregularon-siteengagement.
Leverage MS Excel and Power BI forOperationalreporting, including attrition andhistorical
attendance analysis, tosupport data-driven decision-making
Prepareandpresentweeklyandmonthly Employee Engagement Tracker, MOMs, and Management
presentations covering staffing, attendance, payments, training, and engagement metrics forRIL
andSLBleadership.
Drive Recruitment and Onboarding operations, including first-level screening, interview co
ordination, newjoiner onboarding, HRinduction, andEntryPermit(EP)Creationthroughportal
Oversee attendance and billing controlusing Excel-based trackers, validating physicalrecords,
optimizing backup utilization toprevent billing loss, andcoordinating documentation with
Accountsand Operations leadership.
Trackandfollowupon payments, POs, and compliance approvals, participatingin client meetings

Company industry:
IT Services

Operation Executive (Key Account Manager)

February 2024 - July 2025

THYROCARE TECHNOLOGIES

Mumbai, India

February 2024 - July 2025

Successfully managed big corporate alliances like McDonalds, Burger King, Taco Bell, TFS on pan
India level as a Key Account Manager. generating revenue of ₹3 million per month. Utilized CRM tools
and portals to manage client account.
Handled pan-India operations for major clients such as McDonalds, coordinating with regional HR
teams to process bulk employee data for fitness certification.
Executed multi-channel coordination with Client (~50% email, 30% calls, 20% meetings) to ensure
timely scheduling, issue resolution, and Resolving ticket-based issues within defined TATs
Utilized PharmEasy portal, MS Excel, and Advanced Excel to manage employee data, allocate labs,
track medical status, and share structured reports with clients.
Prepared and shared daily, weekly, and monthly MIS reports (Utilized Power BI And Advanced Excel )
with clients using Excel and Google Sheets for tracking progress and compliance.

Company industry:
Other Healthcare Services

Power BI Developer Intern

August 2022 - August 2023

SMARTSYS INNOVATIVE TECHNOLOGIES

Mumbai, India

August 2022 - August 2023

Utilized Power Query for data extraction, transformation, and loading (ETL) to ensure data accuracy
and consistency across reports. Interpreted datasets (over 100, 000+ records) to identify trends,
sales patterns, and insights. Proficient in writing DAX functions and creating complex measures and
calculated columns in Power BI for data aggregation, comparison, and conditional calculations

Company industry:
Software Development

Education

TILAK MAHARASHTRA VIDYAPEETH UNIVERSITY

July 2022

July 2022

Bachelor's degree, APPLICATION

India

Skills

DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
BILLING
Intermediate
BILLING
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
INFORMATION VISUALIZATION
Intermediate
INFORMATION VISUALIZATION
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
POWER BI
Intermediate
POWER BI
Intermediate
REPORTING TOOLS
Intermediate
REPORTING TOOLS
Intermediate

Training and Certifications

Certifications
3 Star SQL Coder
Certified Business Analyst
Certified Data Analyst