هتان ابوزناده

interact with all customer needs and financial requirement. processing and follow up with transactions. Writing a daily Report.

I work as a Manager / Team Leader Role in Servcorp encompasses all aspects of management. In many organizations, you may only be exposed to one or two segments of your business and you never have access to financial records to judge how you and your team are performing. At Servcorp management is like running your own small business within the security and systems of an international company with a successful track record since 1978.At Servcorp you manage your own area in its entirety and therefore you can see how you and your team are performing. There are a number of measures on a monthly basis including your Profit and Loss statement, sales conversion rates, client termination churn and team turnover churn. __________________________________________

Task required: . respond to customer inquiries via telephone and face-to-face meetings. . Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties. . Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. . Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits. . Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. . Relate customer requests for service charge rebates to the assistant vice president and vice president of operations. . Process necessary paperwork to rebate customer service charges. . Balance customer checkbooks. . Perform customer requested research, including printing statement and check copies. . Input, maintain and/ or delete ATM and debit cards within system. . Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank. . Distribute to customers and properly log all “hold statements” and check orders held by the bank. . Act as backup to the switchboard operator, ATM/debit card coordinator and safe deposit vault attendant. . Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition. . Monitor the “bad address” report and attempt to track down customers and obtain updated information. . Assist the operations processing specialist by verifying the accuracy of document images. . Open, set timers and close the safe deposit vault utilizing dual control. . Conduct call-backs to external check printing companies to verify customer information. . Process lockbox payments, including deposit preparation and daily report transmission. . Contact customers to obtain necessary signatures on items with missing or irregular signatures. . Maintain the bank’s files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence.

Honda Co. from: May 2001- July 2005
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• Developed relationship with customers, venders and co-workers

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