Operations & Credit Administration Manager
Al Hail Orix Finance PSC
Total years of experience :16 years, 4 Months
Operating the following banking programs UAE Fund Transfer System UAEFTS, UAE Direct Debit System UAEDDS, Authorized Signatory Repository ASR, SWIFT Admin, SWIFT Sanction Screening, RTA Mortgage website, Abu Dhabi Mortgage System, Oracle Banking System, Labour Guarantee website, EMCR website.
Asset Verification Supervising the visits to the clients premises to verify that the asset financed by Al Hail Orix is meeting the standards of the company, installed and operational.
Resolve Department complaints forwarded by Complaint Resolution Unit in a timely manner.
Reviewing of contracts to be disbursed for the following products Corporate Lease, Mortgage Finance, Auto Finance, Business Loan, Operating Lease, Micro Loan, Personal Loans, Auto Loan.
Authorizing the Cheques to be deposited on day to day basis.
Transferring the daily repeated tasks to be performed by The Robotic System Solution.
Preparing and approving the team leave plan and Advised upper management of employee development, performance and recruitmentProvide Training for new and existing bank personnel.
Provide details for overdrafts, maintained cash limits for branch and monitored security equipment.
Coordinate with the insurance provider for insuring our clients’ life and equipment.
Coordinate with the finance department for any related work with business control department.
Follow up with the marketing department to update the expired clients legal documents and insurances.
• Finance account documentation - Handling inquires related to finance products and services and credit cards to customers. Preparing finance application and instructions on credit limit for approval. Authorizing and reviewing of customer finance account details to system, ensuring proper completion of forms. Issuance of bank certificates related finance products to customers.
• Operating the following banking programs UAE Fund Transfer System UAEFTS, UAE Direct Debit System UAEDDS, Authorized Signatory Repository ASR, SWIFT Admin, SWIFT Sanction Screening, RTA Mortgage website, Abu Dhabi Mortgage System, Oracle Banking System, Labour Guarantee website, EMCR website.
• Asset Verification Performing visits to the clients premises to verify that the asset financed by Al Hail Orix is meeting the standards of the company, installed and operational.
• Resolve Department complaints forwarded by Complaint Resolution Unit in a timely manner.
• Reviewing of contracts to be disbursed for the following products Corporate Lease, Mortgage Finance, Auto Finance, Business Loan, Operating Lease, Micro Loan, Personal Loans.
• Backup of Head of Business Control Department during his leave.
• Monitoring of Cheques to be deposited on day to day basis.
• Coordinate with the finance department for any related work with business control department.
• Follow up with the marketing department to update the expired clients legal documents and insurances.
• Handling the internal audit comments on Business Control Department.
• Developing a new Filing system.
• Developing an internal task manager to make sure that tasks given to the staff are monitored and completed on time.
• Reviewing the Islamic Agreements.
• Deposit account Documentation - Handling inquiries related to deposit account products and services such as, opening and closing deposit account details to system, ensuring proper completion of forms, reports and customer files. Issuance of bank certificates related to deposit accounts to customers.
• Backup of Sr. Manager - Customer Service and Operations Branch Manager during his leave.
• Handling customer issues and complaints in an efficient and friendly manner.
• Execution, distribution, recording of customer instructions from various channels, inclusive of accepting customer instructions for processing by other account holding branches.
• Checking and authorizing of all teller counter service transactions.
• Operating the following banking programs Globus T24 Banking System, UAE Fund Transfer System UAEFTS, UAE Direct Debit System UAEDDS, Authorized Signatory Repository ASR, SWIFT Admin, SWIFT -Sanction Screening, RTA Mortgage website, Abu Dhabi Mortgage System.
• Provide support to Sr. Manager CS. and Ops. to prepare the comments for budget variance on achievement of branch sale of deposit financial product targets.
• Resolve branch complaints forwarded by Complaint Resolution Unit in a timely manner.
• Provide support to Sr. Manager CS. and Ops. in preparing detailed responses to internal audit comments relating deposit products and customer services.
• Comply and perform key operational controls as required in the companys polices and procedures in day to day operations.
• Monitoring and Controlling the Foreign Exchange and Transfer sell rates of currencies on daily basis.
• Daily follow up of balances of the company with the correspondents -arranging the fund transfers and necessary replenishments.
• Daily checking of the remittance posted by remittance staff at outlets.
• Implementing remittance cut off three times on daily basis
• Implementing remittance day close on daily basis
• Handling inward payment department
• Handlings follow up and complains department.
• Circulating the instruction of the central bank related to AML/CFT for the branches.
• Giving training programs on Remittance activities of the company to the new staff.