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Jose dante mancilla jr, Assistant Restaurant Manager

Jose dante mancilla jr

Assistant Restaurant Manager·Americana Group - Saudi Arabia

Saudi Arabia

Bachelor's degree, Business

Work experience

Total years of experience: 17 years, 7 months

Assistant Restaurant Manager

December 2024 - Present

Americana Group - Saudi Arabia

Jeddah, Saudi Arabia

December 2024 - Present

Ensure operational excellence by performing managerial task such as
Scheduling, maintaining inventory and evaluating employee
performance.
Overall in charge in daily operation
Handling Customer Complain
Cash control management
Directly Reporting to Restaurant General Manager
Sales Coordinator
Profit and Loss analysis

Company industry:
Catering, Food Service, & Restaurant

Branch Supervisor

December 2016 - January 2024

BlueRibbontradingcompany-AsSulaimanyaRiyadhK.S.A

Riyadh, Saudi Arabia

December 2016 - January 2024

Managing work flow
Training new hires
Creating and managing team schedules
Reporting to hr and senior management
Identifying and applying career advancement opportunities
Helping to resolve employees issues and disputes
Overall in charge in store operation

Company industry:
Catering, Food Service, & Restaurant

Call center representative

January 2016 - December 2016

Inboundandoutboundcalls

Olongapo, Philippines

January 2016 - December 2016

Politely answer inbound calls and respond to customer inquiries in a timely
manner.
Generate customer interest in the companys products or services.
Provide personalized customer service by responding to the needs of
customers.
Document and report on customer feedback to improve the customer
experience.
Manage and update customer databases with notes for each customer.

Company industry:
Call Centers & Customer Care Outsourcing

Assistant restaurant manager 3

January 2014 - January 2016

jollibee

Olongapo, Philippines

January 2014 - January 2016

Handling customer complaints and resolving issues that employees are not
authoised to handle on their own.
Dealing with schedule changes employee call-ins and other staffing issues.
Acting as a role model for all employees by continuously exhibiting a high
level of service and attention to detail in all tasks.
Delegating tasks to employees.
Keeping day to day activities oganised.
Motivating employees to perfom well.
Organising promotions and spearheading marketing efforts by setting up
displays and educating customers and employees on promotions.

Company industry:
Catering, Food Service, & Restaurant

Service Crew (Store Marketing Assistant

January 2008 - January 2014

jollibee

Olongapo, Philippines

January 2008 - January 2014

Under generation one resources and Fusion integrated cooperative

Company industry:
Catering, Food Service, & Restaurant

Education

MONDRIAAN AURA COLLEGE SUBIC BAY FREEPORT ZONE

April 2014

April 2014

Bachelor's degree, Business

Philippines

Mondriaan Aura College

April 2014

April 2014

High school or equivalent, Accounting And Business Sciences

Philippines

Skills

BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EDITING
Intermediate
EDITING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
SALESMANSHIP
Intermediate
SALESMANSHIP
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
WILLINGNESS TO LEARN
Intermediate
WILLINGNESS TO LEARN
Intermediate