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Wail Eltigani, IT & Operations Manager

Wail Eltigani

IT & Operations Manager·Oxyhealth Clinics

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 18 years, 11 months

IT & Operations Manager

January 2026 - January 2026

Oxyhealth Clinics

Riyadh, Saudi Arabia

January 2026 - January 2026

Led operations and IT functions to ensure efficiency and business continuity Developed SOPs and improved organizational performance Managed ERP / HIS / EMR systems and led digital transformation initiatives Analyzed operational data to support executive decision-making Led IT team and improved productivity and performance Strengthened cybersecurity and ensured healthcare compliance Automated processes and enhanced patient experience while reducing costs Improved IT infrastructure performance and reduced downtime Improved operational efficiency by 25%, and reduced operational costs and system downtime by 20-35%
Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

Operation Manager

May 2023 - December 2025

Ibn Elnafis Medical Centre

Khartoum Bahri, Sudan

May 2023 - December 2025

Supervised daily clinic/hospital operations ensuring workflow efficiency and service continuity Coordinated medical, administrative, and technical departments for integrated operations Managed resources and facilities using digital systems (ERP / HIS) Monitored KPIs such as patient flow, waiting time, and service quality via digital tools Led operational teams and supported process automation to improve efficiency Ensured compliance with healthcare regulations using digital monitoring systems (MOH, SFDA) Analyzed operational data to identify cost-saving and performance improvement opportunities Delivered digital operational reports to senior management for decision-making Improved operational efficiency by 25%, and reduced operational costs and waiting time by 20-35%
Company industry:
Dental Center & Clinic
Job role:
Medical, Healthcare, and Nursing

Administrative Director

April 2012 - April 2023

Syrian House Group

Khartoum Bahri, Sudan

April 2012 - April 2023

Led administrative and operational functions using ERP systems in F&B and retail sectors Managed end-to-end operational and administrative projects from planning to execution and closure Developed and implemented KPIs, achieving 20% improvement in operational efficiency Prepared executive reports and delivered strategic insights to senior management and Board Led digital transformation and process automation initiatives to enhance performance Improved coordination between Operations, HR, Sales, and Warehousing departments Managed HR operations (recruitment, onboarding, development) via ERP systems Strengthened internal communication and managed workforce of 500+ employees Negotiated contracts with suppliers and vendors to optimize cost and operations
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Technical Support

March 2008 - February 2012

Emirates Telecommunications Corporation

Abu Dhabi, United Arab Emirates

March 2008 - February 2012

Led technical support and customer service team, consistently exceeding quality and satisfaction targets Monitored KPIs and implemented training and process improvements, increasing team efficiency by 10% Promoted a customer-centric service culture and effectively managed escalations Improved internal communication processes, reducing ticket resolution time and increasing data accuracy Oversaw installation, configuration, and maintenance of IT systems (hardware, software, networks) Diagnosed complex technical issues and conducted system safety checks Evaluated and implemented new technology solutions to enhance operational performance
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

accountant

February 2007 - February 2008

Carrefour - United Arab Emirates

Abu Dhabi, United Arab Emirates

February 2007 - February 2008

Supervised daily cashier operations ensuring workflow efficiency Prepared and reconciled daily POS financial reports Supported staff during peak hours to maintain operations continuity Troubleshot POS system issues and minimized downtime
Company industry:
Retail & Wholesale
Job role:
Accounting and Auditing

Education

University of Sciences and Technology

September 2002

September 2002

Bachelor's degree, Computer Science

Sudan

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Skills

Leadership
Expert
Leadership
Expert
Strategy Work
Expert
Strategy Work
Expert
العمل الاداري والتجاري
Expert
العمل الاداري والتجاري
Expert
Administrative Supervision
Expert
Administrative Supervision
Expert
Enterprise Management
Expert
Enterprise Management
Expert
Restaurants
Expert
Restaurants
Expert
Food Safety
Expert
Food Safety
Expert
COMPUTER LITERACY
Expert
COMPUTER LITERACY
Expert
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
ORGANIZATIONAL DEVELOPMENT
Expert
ORGANIZATIONAL DEVELOPMENT
Expert
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
ADMINISTRATIVE FUNCTIONS
Expert
ADMINISTRATIVE FUNCTIONS
Expert
COMPLEX PROBLEM SOLVING
Expert
COMPLEX PROBLEM SOLVING
Expert
HR Management
Expert
HR Management
Expert
CROSS FUNCTIONAL COORDINATION
Expert
CROSS FUNCTIONAL COORDINATION
Expert
Employee Relations
Expert
Employee Relations
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Human Resources
Expert
Human Resources
Expert
Payroll
Expert
Payroll
Expert
Recruitment
Expert
Recruitment
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Training
Expert
Training
Expert
Retail
Expert
Retail
Expert
Store Management
Expert
Store Management
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Sales Management
Expert
Sales Management
Expert
Project Management
Expert
Project Management
Expert
Marketing
Expert
Marketing
Expert
Team Management
Expert
Team Management
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Memberships

Project Management Institute (PMI)

Operations Manager / Operations Committee Member

December 2022

Training and Certifications

Certifications
MLA Modern Leadership Arts Reg.
HR Human Resources Diploma Reg.
CML Certified Management Leader Certificate

Hobbies and interests

Movies