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تم إلغاء حظر المستخدم بنجاح
وائل ابوالقاسم , IT & Operations Manager

وائل ابوالقاسم

IT & Operations Manager·Oxyhealth Clinics

المملكة العربية السعودية

بكالوريوس, Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 18 سنوات, 11 أشهر

IT & Operations Manager

يناير 2026 - يناير 2026

Oxyhealth Clinics

الرياض، المملكة العربية السعودية

يناير 2026 - يناير 2026

Led operations and IT functions to ensure efficiency and business continuity Developed SOPs and improved organizational performance Managed ERP / HIS / EMR systems and led digital transformation initiatives Analyzed operational data to support executive decision-making Led IT team and improved productivity and performance Strengthened cybersecurity and ensured healthcare compliance Automated processes and enhanced patient experience while reducing costs Improved IT infrastructure performance and reduced downtime Improved operational efficiency by 25%, and reduced operational costs and system downtime by 20-35%
مجال الشركة:
العيادات الطبية
الدور الوظيفي:
الطب والرعاية الصحية والتمريض

Operation Manager

مايو 2023 - ديسمبر 2025

Ibn Elnafis Medical Centre

خرطوم بحري، السودان

مايو 2023 - ديسمبر 2025

Supervised daily clinic/hospital operations ensuring workflow efficiency and service continuity Coordinated medical, administrative, and technical departments for integrated operations Managed resources and facilities using digital systems (ERP / HIS) Monitored KPIs such as patient flow, waiting time, and service quality via digital tools Led operational teams and supported process automation to improve efficiency Ensured compliance with healthcare regulations using digital monitoring systems (MOH, SFDA) Analyzed operational data to identify cost-saving and performance improvement opportunities Delivered digital operational reports to senior management for decision-making Improved operational efficiency by 25%, and reduced operational costs and waiting time by 20-35%
مجال الشركة:
طب الأسنان
الدور الوظيفي:
الطب والرعاية الصحية والتمريض

Administrative Director

أبريل 2012 - أبريل 2023

Syrian House Group

خرطوم بحري، السودان

أبريل 2012 - أبريل 2023

Led administrative and operational functions using ERP systems in F&B and retail sectors Managed end-to-end operational and administrative projects from planning to execution and closure Developed and implemented KPIs, achieving 20% improvement in operational efficiency Prepared executive reports and delivered strategic insights to senior management and Board Led digital transformation and process automation initiatives to enhance performance Improved coordination between Operations, HR, Sales, and Warehousing departments Managed HR operations (recruitment, onboarding, development) via ERP systems Strengthened internal communication and managed workforce of 500+ employees Negotiated contracts with suppliers and vendors to optimize cost and operations
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Technical Support

مارس 2008 - فبراير 2012

Emirates Telecommunications Corporation

أبو ظبي، الإمارات العربية المتحدة

مارس 2008 - فبراير 2012

Led technical support and customer service team, consistently exceeding quality and satisfaction targets Monitored KPIs and implemented training and process improvements, increasing team efficiency by 10% Promoted a customer-centric service culture and effectively managed escalations Improved internal communication processes, reducing ticket resolution time and increasing data accuracy Oversaw installation, configuration, and maintenance of IT systems (hardware, software, networks) Diagnosed complex technical issues and conducted system safety checks Evaluated and implemented new technology solutions to enhance operational performance
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

accountant

فبراير 2007 - فبراير 2008

Carrefour - United Arab Emirates

أبو ظبي، الإمارات العربية المتحدة

فبراير 2007 - فبراير 2008

Supervised daily cashier operations ensuring workflow efficiency Prepared and reconciled daily POS financial reports Supported staff during peak hours to maintain operations continuity Troubleshot POS system issues and minimized downtime
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المحاسبة والتدقيق

التعليم

University of Sciences and Technology

سبتمبر 2002

سبتمبر 2002

بكالوريوس، Computer Science

السودان

المعدل التراكمي (نقاط): 3 من 4

المعدل التراكمي (نقاط): 3 من 4

Skills

Leadership
Expert
Leadership
Expert
Strategy Work
Expert
Strategy Work
Expert
العمل الاداري والتجاري
Expert
العمل الاداري والتجاري
Expert
Administrative Supervision
Expert
Administrative Supervision
Expert
Enterprise Management
Expert
Enterprise Management
Expert
Restaurants
Expert
Restaurants
Expert
Food Safety
Expert
Food Safety
Expert
COMPUTER LITERACY
Expert
COMPUTER LITERACY
Expert
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
ORGANIZATIONAL DEVELOPMENT
Expert
ORGANIZATIONAL DEVELOPMENT
Expert
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
ADMINISTRATIVE FUNCTIONS
Expert
ADMINISTRATIVE FUNCTIONS
Expert
COMPLEX PROBLEM SOLVING
Expert
COMPLEX PROBLEM SOLVING
Expert
HR Management
Expert
HR Management
Expert
CROSS FUNCTIONAL COORDINATION
Expert
CROSS FUNCTIONAL COORDINATION
Expert
Employee Relations
Expert
Employee Relations
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Human Resources
Expert
Human Resources
Expert
Payroll
Expert
Payroll
Expert
Recruitment
Expert
Recruitment
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Training
Expert
Training
Expert
Retail
Expert
Retail
Expert
Store Management
Expert
Store Management
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Sales Management
Expert
Sales Management
Expert
Project Management
Expert
Project Management
Expert
Marketing
Expert
Marketing
Expert
Team Management
Expert
Team Management
Expert

حسابات مواقع التواصل الاجتماعي

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

العضويات

Project Management Institute (PMI)

Operations Manager / Operations Committee Member

December 2022

التدريب و الشهادات

الشهادات
MLA Modern Leadership Arts Reg.
HR Human Resources Diploma Reg.
CML Certified Management Leader Certificate

الهوايات والاهتمامات

Movies