Mohamed Rezk, Customer Service Representative

Mohamed Rezk

Customer Service Representative

Bun Alameed LLC

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Library Science
Experience
2 years, 7 Months

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Work Experience

Total years of experience :2 years, 7 Months

Customer Service Representative at Bun Alameed LLC
  • United Arab Emirates - Sharjah
  • My current job since November 2021

*Respond to customer inquiries via phone, email, and chat Resolve customer complaints and escalate issues to *appropriate departments Monitor customer feedback and provide feedback to management identify customer needs and suggest appropriate products and *services Generate sales leads and cross-*sell products Develop customer loyalty *Follow up customer calls where necessary Complete call logs and reports

Education

Bachelor's degree, Library Science
  • at Minia University
  • July 2017

Specialties & Skills

Telephone Skills
Documentation
Customer Service Oriented
Customer Service
Problem solving
Interpersonal skills
Energetic
Patience
Decision making
Organized skills

Languages

Arabic
Native Speaker

Hobbies

  • Reading