Mridul Markandya

• Drove release readiness across pre-production and production environments, aligning feature delivery with business goals and reducing
release cycle time by 20%
• Defined product validation strategies that improved defect detection before release, saving over 200 engineering hours per quarter
• Collaborated with business and engineering teams to refine requirements for insurance workflows, translating them into clear product
specifications and accelerating delivery by ~3 days per cycle
• Led proactive resolution of 99% of high-severity issues ahead of release, ensuring pre-production environments had zero downtime
• Monitored and reported application performance post-release using Atlassian JIRA and other tracking tools, delivering insights that
informed roadmap decisions and contributed to a 10% improvement in client satisfaction scores

• Owned the end-to-end product lifecycle for three core software modules, overseeing requirement validation, testing, and pre-production
readiness to ensure on-time launches with minimal post-release issues
• Analysed functional gaps and translated feedback into iterative product improvements, trasnlating requirements into actionable user
stories for engineers and reducing clarification cycles by 15-20%
• Tracked module performance metrics using Azure DevOps, identifying trends that shaped upcoming enhancements and backlog
• Documented recurring defects and bugs, providing recommendations that informed proactive adjustments in the product roadmap

• Led a team of 4 QA engineers to identify system deYiciencies through manual and automated testing using Selenium Core Framework
• Designed and executed over 50 comprehensive test scenarios, ensuring full coverage across modules and reducing post-release defects
• Monitored performance of 3 key insurance applications, proactively identifying potential issues before impacting operations
• Documented and tracked 300+ software defects using JIRA, collaborating with developers to ensure resolution and maintain code quality